Saturday November 28, 2020
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
Bpost 10.36€ +3.19%
DP-DHL 40.44€ +0.12%
FedEx 287.41$ -0.31% 30.05€ +1.86%
PostNL 2.83€ -2.72%
Royal Mail 306.30p +0.76%
UPS 168.89$ -0.94%

Supplier News

Vanderlande delivers sorting technology to high-end retailer de Bijenkorf

Vanderlande has installed its advanced AIRTRAX Pocket system for Dutch luxury retailer de Bijenkorf at its Tilburg warehouse, the first large-scale system of its kind in the Netherlands.


SwipBox wins more parcel locker orders as volumes soar over 50%

Parcel locker company SwipBox is preparing for a historical peak season after seeing a dramatic 53% increase in the number of parcels being delivered to its parcel lockers all over the world so far this year.


Bringg expands US delivery fleet through AxleHire partnership

Fulfillment and delivery orchestration platform provider Bringg is cooperating with AxleHire, a San Francisco-based delivery provider offering same-day and next-day delivery solutions to high volume retailers and grocers across the US.  


Quadient wins packaging and locker contracts

Quadient has won contracts to supply an automated packaging system to a major UK retailer and to partner with a leading US company for parcel lockers.


Siemens optimises customer service with smart sensors and cloud technologies

Sitma introduces high performance packaging solution

FarEye improves contactless delivery for peak season

SwipBox wins DPD for Polish parcel locker network

Bringg digitalises customer delivery experience for SEKO Logistics

Descartes acquires Canadian ecommerce solutions platform ShipTrack

Drone start-up Volansi starts medical deliveries for Merck in rural North Carolina

Agility Robotics raises $20m to deploy humanoid robots

BEUMER Smart Glasses help customers solve technical problems

Smartmile expands carrier-neutral parcel lockers in Finland and the Netherlands

Blue Yonder expands Accenture partnership to speed cloud-based supply chain transformations

Locus robots reach 200 million units milestone

Quadient wins award and launches customer experience program

Escher launches new retail and analytics solutions

Electric vehicles start-up Arrival wins $118m investment from BlackRock

PUDOpoint Counters partners with ZigZag Global

Sitma Machinery supplies sorting systems to Poste Italiane

FarEye solutions enable positive customer experiences

Amazon presents Rivian electric delivery vehicle

Bringg partners with EasyPost to add top parcel carriers

ShipBob raises $68 million from SoftBank

Blue Yonder wins new customers for digital supply chain solutions

Cleveron tests robotic self-service kiosk

Warehouse robotics firm Exotec raises $90m for international expansion

Lowe’s will install Quadient lockers in US stores

Swipbox wins Posten Norge tender for Norway parcel locker network


Product Showcase

US Postal Service shakes up management

The U.S. Postal Service has announced the retirement of long-serving operations chief David E. Williams and a series of leadership promotions under its ongoing re-organisation.


Georgy Alikoshvili will develop Russian Post’s international business

Russian Post has appointed Georgy Alikoshvili as Deputy General Director for International Business. 


Thomas Kipp is new Aramex COO


UPS shakes up Europe management team



ETOEs can help Posts to profit from cross-border e-commerce

Jan Kooyman, co-founder of Hurricane Commerce, predicts that cross-border e-commerce will bounce back quickly from the coronavirus pandemic, with ETOEs helping postal operators to grow their business.  read more


Moving the Mail: A tribute to the world’s post

Bishar Hussein, Director General of the Universal Postal Union, explains how the UPU is helping postal operators to cope with the COVID-19 pandemic and keep the world’s mail moving.  read more


IPC supports the global postal industry in challenging times

Holger Winklbauer explains how IPC is responding to the current challenges, shares the organisation’s learnings and advice for others, and looks ahead to a post-crisis CEP industry.  read more 

Postal Hub Podcast

The Postal Hub Podcast discusses the latest developments in the postal, parcels and express industry.


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