Friday February 26, 2021
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
Bpost 9.28€ -0.43%
DP-DHL 41.82€ +0.92%
FedEx 254.22$ -2.25% 34.45€ +1.32%
PostNL 3.51€ +0.75%
Royal Mail 458.90p +0.59%
UPS 157.51$ -1.60%

Supplier News

DHL tests Volvo electric truck to cut emissions

DHL Freight and Volvo Trucks have partnered to speed up the introduction of heavy duty electric trucks in a drive to reduce emissions for long-distance transportation. 

Locus Robotics raises $150m in Series E funding

Locus Robotics, specialised in warehouse automation, has raised $150 million in Series E funding to further expand its market opportunities around the globe and enhance its innovative warehouse technology solution.


Royal Mail installs Trimble Telemetry for better driving and fewer emissions

Royal Mail is rolling out telemetry technology from Trimble to an additional 11,000 small vans to encourage more fuel-efficient driving styles across the UK and to boost road safety.


Fives wins PostNord, DHL, Austrian Post contracts

Intralogistics specialist Fives has recently won contracts to supply high-capacity sorting systems to PostNord, DHL Express and Austrian Post.


Posten Norge drives ahead with MAN electric truck

Posten Norge (Norway Post) has put a 26-tonne electric-powered truck from MAN into service in central Oslo to step up its sustainability activities.


MHS invests in new Kentucky production facility

Starship picks up $17m funding after 1 million deliveries

Zebra Technologies launches new mobile computer for couriers and other workers

Open Pricer digitalises Aramex pricing

Parcel Pending by Quadient marks record locker installations in 2020

Sitma targets Dutch e-logistics through VMS partnership

MHS acquires TGW U.S. Conveyors business

Metapack serves up HelloFresh deliveries

Hurricane Commerce and ELI Holdings support Chinese cross-border e-commerce

FedEx is launch customer for new GM electric vehicles business

US retailer tests Cleveron parcel collection kiosk

Bringg partners with Uber for same-day deliveries

Norway Post buys 70 Maxus electric vans

JD Logistics improves warehousing with Zebra Technologies devices

Cleveron hails 2020 success stories

Daimler delivers FUSO eCanter trucks to PostNL

Pro Carrier uses Hurricane Commerce for complete cross-border eCommerce experience

Europcar and Mercedes-Benz lease e-vans to PostNord

Fashion brand Missguided ‘takes over’ InPost UK lockers

Hurricane Commerce wins An Post contract to improve cross-border parcel data quality

KEBA wins Iceland Post parcel locker contract

Smartmile promotes ‘green’ locker deliveries

Vanderlande delivers sorting technology to high-end retailer de Bijenkorf

Quadient achieves financial rebound

SwipBox wins more parcel locker orders as volumes soar over 50%

Bringg expands US delivery fleet through AxleHire partnership

Quadient wins packaging and locker contracts

Siemens optimises customer service with smart sensors and cloud technologies

Sitma introduces high performance packaging solution

FarEye improves contactless delivery for peak season

SwipBox wins DPD for Polish parcel locker network

Bringg digitalises customer delivery experience for SEKO Logistics

Descartes acquires Canadian ecommerce solutions platform ShipTrack

Drone start-up Volansi starts medical deliveries for Merck in rural North Carolina

Agility Robotics raises $20m to deploy humanoid robots

BEUMER Smart Glasses help customers solve technical problems

Smartmile expands carrier-neutral parcel lockers in Finland and the Netherlands





Product Showcase

UPS promotes Daniel Carrera to Europe president

Daniel Carrera, president of the UPS West Europe District, has been promoted to president of the overall Europe Region.


Brody Buhler will become Escher CEO

Long-serving postal industry consultant Brody Buhler is leaving Accenture to become CEO of postal technology supplier Escher next month.


Fash Sawyerr will help transform Hermes UK

Hermes UK has appointed Fash Sawyerr as Chief Transformation Officer to support the company’s future development with new initiatives.


John Smith named new FedEx Ground President

John A. Smith will take over as head of FedEx’s fast-growing US package delivery business FedEx Ground in mid-2021 with the retirement of Henry Maier, the current president and CEO, as of July 31, 2021


PostNL appoints Bart Delmulle as Chief Digital Officer


Christian Schöninger is new GLS Austria chief


Posti names new CFO and Human Resources chief


Jean-Yves Gras is new Colissimo boss


Mathias Krümmel heads PostNord Sweden



2021 will be a year of huge change for cross-border eCommerce

If 2020 was the year of the Coronavirus pandemic, for those involved in cross-border eCommerce trade 2021 will be the year of sweeping regulatory change, predicts Martin Palmer, Hurricane Commerce's Co-Founder and Chief Content & Compliance Officer. read more


ETOEs can help Posts to profit from cross-border e-commerce

Cross-border e-commerce will bounce back quickly from the coronavirus pandemic, with ETOEs helping postal operators to grow their business, says Jan Kooyman, co-founder of Hurricane Commerce. read more


Moving the Mail: A tribute to the world’s post

Bishar Hussein, Director General of the Universal Postal Union, explains how the UPU is helping postal operators to cope with the COVID-19 pandemic and keep the world’s mail moving.  read more


IPC supports the global postal industry in challenging times

Holger Winklbauer explains how IPC is responding to the current challenges, shares the organisation’s learnings and advice for others, and looks ahead to a post-crisis CEP industry.  read more 


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