Saturday June 22, 2024
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.


Listen to insights from senior executives in our series of audio interviews, published in cooperation with our content partner The Postal Hub Podcast,


Kathleen Cauwelier discusses the green delivery attitude-behaviour gap


Karin Enzlin on bpost's carbon calculator for parcel delivery emissions


Kati Nevalainen (Matkahuolto) on delivering parcels across Finland and the Nordics


Peter Dunn (Cullen International) on EU postal legislation, the USO and how European postal operators are adapting services


Prof. John Colley (Warwick Business School) on gig economy and ultrafast grocery delivery (q-commerce) 


Archive: click here for more Podcasts


Quadient launches new locker solution for multifamily property managers

Quadient's new multifamily locker

Global parcel locker operator Quadient has launched its next-generation smart parcel locker solution, Parcel Pending PLUS, which has been designed to meet the needs of multifamily property managers.  read more


Cleveron launches new locker for automated delivery of oversized items

Cleveron 355 parcel locker

Estonian tech company Cleveron has announced the launch of a new modular outdoor parcel locker, which has been designed for use by DIY and home furnishing retailers, enabling the automated handover of extra-large items.  read more


FORTNA automates rebuy’s expanded fulfilment operations

rebuy's automated new logistics centre

Leading European recommerce company rebuy has commissioned FORTNA to design and implement a solution to expand its fulfillment operations which includes automating many of its sub-processes.  read more


More Supplier News: to supply software for German carrier-neutral parcel locker network

Quadient to install parcel lockers at leisure centres

Hexagon Agility renews RNG fuel supply deal with UPS

Onomotion and Mercedes-Benz Vans team up for sustainable deliveries

Instabee continues to expand in Nordics

Digit walks into more warehouses through Agility Robotics – Manhattan Associates partnership

Volta Trucks aims for sustainable comeback in Europe in 2024

Quadient to roll out smart lockers at Homebase locations across the UK

ShipBob expands fulfilment network in Canada and adds new freight partners

Cleveron develops automated in-store parcel collections for Swedish grocery retailer ICA

Blue Yonder will acquire One Network Enterprises for US$839m

Locus Robotics launches new AI tool and rolls out more bots in the UK and Mexico

Quadient says ‘cheers’ to lockers at British pubs

Fortna launches robotic solution to automate post-sorting in high-volume hubs

Bixolon wins contract with ACS Postal Services for mobile printing solutions

Hurricane Commerce partners with Time Express to expand in MENA region

Robot delivery firm Starship collects $90m for growth

Quadient reaches 20,000 parcel lockers milestone

Blue Yonder wins DPD UK returns contract

Accenture/Mujin JV offers AI-based robotics for logistics

Zebra launches ultra-rugged handheld and signs new USPS deal

Harbor Lockers launches “world’s first” on-demand locker marketplace

Blue Yonder “redefines” end-to-end supply chains with new interoperable solutions

Geekplus signs new deal with Logistex to enhance warehouse automation

Blue Yonder invests in generative AI to simplify supply chain management

Digit starts work at GXO warehouse

Dematic deploys 299 warehouse robots at Radial’s Dutch logistics centre

Prime Vision robots drive K-Parts logistics for scooter, moped and motorbike parts

SwipBox and Peak Technologies simplify duty-free airport shopping

Isitec International supports Tunisia Post’s e-commerce ambitions with parcel sorting solution

Blue Yonder completes Doddle acquisition

Amazon EV supplier Rivian opens up for other customers

Scania and sennder launch joint venture to drive electric truck adoption

AutoStore will automate more DHL Supply Chain warehouses

Product Showcase

Australia Post extends Microsoft agreement

Australia Post and Microsoft have announced a three-year partnership renewal, as Australia Post builds on recent investments in cyber security and workforce connectivity.  read more


Stuart cooperates with delivery platform Nash

Last-mile tech logistics specialist Stuart has partnered with delivery orchestration platform, Nash to help merchants in the restaurants, grocery, retail and e-commerce sectors to optimise local delivery operations and accelerate growth.  read more


BRT promotes Made In Italy products

BRT's new Singular platform

BRT launches Singular, a digital showcase developed with Geopost to support the growth of Italian SMEs.  read more


Europa Road drives sustainability with DPD HVO linehaul services

Europa Road has announced an important new contract with DPD Netherlands, which will see the introduction of HVO-100 fuel (Hydrotreated Vegetable Oil) replacing diesel on new routes for the operator.  read more


DHL Group expands GoHelp program to Europe

DHL Disaster Response Team unloads an aircraft


UPS Cambridge cycle hub paves the way for sustainable city deliveries

The UPS Cambridge eQuad cycle hub


DHL Freight introduces electric tractor-trailers from Mercedes-Benz Trucks

A DHL Freight e-Actros electric truck


Five cities get FedEx funding for sustainability projects

La Poste is first French company to be SBTi certified for shipping, logistics and banking

bpost extends Ecozone throughout Leuven

Swiss Post partners Western Union

GLS commits to SBTi-based targets


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