Tuesday September 22, 2020
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
Bpost 8.96€ +2.99%
DP-DHL 39.39€ -0.40%
FedEx 238.74$ -1.66%
Post.at 29.15€ -0.34%
PostNL 2.67€ +0.11%
Royal Mail 236.70p -1.62%
UPS 161.06$ +0.88%
Supplier News

Lyngsoe Systems and Hurricane Commerce team up for frictionless cross-border trade

Two companies specialising in cross-border trade technologies have teamed up to help postal operators prepare for a wave of new regulations coming into force over the coming months. 


Siemens launches innovative Misplaced Item Clearer

Siemens Logistics is bringing to market the world’s first Misplaced Item Clearer (MIC) to improve operations with cross-belt sorters in parcel sorting centers. 


Zebra Technologies delivers better logistics for top online book retailer

Leading Australian online book retailer Booktopia has achieved enhanced productivity, accuracy and cost savings thanks to Zebra Technologies. 


Seattle tests Quadient carrier-neutral locker network

A carrier-neutral system using Quadient lockers able to receive packages from all retailers and delivery companies is being tested in Seattle, USA. 


GFS partners with ZigZag to offer fast returns services

Global Freight Solutions (GFS) has selected returns solution provider ZigZag’s cutting-edge technology to launch their new returns solution called GFS Global Returns Pro.


Mercedes-Benz delivers more than 1,800 electric vehicles for Amazon’s delivery fleet in Europe

Amazon has announced it is adding more than 1,800 electric vehicles from Mercedes-Benz Vans to its delivery fleet in Europe this year “to build the most sustainable transportation fleet in the world”.


SwipBox and bpost pilot joint parcel lockers in Belgium

bpost and SwipBox, the Danish operator of neutral parcel terminals, have teamed up to launch a dense network of battery-driven and Bluetooth-enabled parcel lockers in Belgium.


Metapack and Manhattan Associates team up

International delivery technology platform Metapack has launched its direct External Parcel Integration (EPI) with Manhattan Associates, a supply chain and omnichannel commerce technology provider.


FarEye raises US$37.5m to expand logistics platform

Indian logistics SaaS platform specialist FarEye has raised an additional US$37.5m as an extension to its Series D investment led by The Fundamentum Partnership.


Blue Yonder chosen by Distell to manage supply chain transformation

Blue Yonder has been selected by South African producer and marketer of alcoholic beverages, Distell, to power its supply chain digital transformation.


Geek+ brings its Autonomous Mobile Robots to Walmart Chile

Advanced robotics provider Geek+ is expanding into South America with its first robotics project, providing smart logistics solutions to Walmart Chile.


Siemens offers VarioRoute as modular solution

Siemens Logistics is bringing to the market a new variant of its tried-and-tested VarioRoute for flow splitting in parcel sorting centers.


ShipStation teams up with SAP

E-commerce shipping specialist ShipStation is collaborating with SAP to broaden its services for small and medium-sized businesses.


Blue Yonder buys e-fulfilment firm as revenues soar

Fast-growing international commerce software firm Blue Yonder has acquired e-fulfilment specialist Yantriks to broaden its portfolio after a record-breaking quarter. 









Product Showcase

ETOEs can help Posts to profit from cross-border e-commerce

Jan Kooyman, co-founder of Hurricane Commerce, predicts that cross-border e-commerce will bounce back quickly from the coronavirus pandemic, with ETOEs helping postal operators to grow their business.  read more


Moving the Mail: A tribute to the world’s post

Bishar Hussein, Director General of the Universal Postal Union, explains how the UPU is helping postal operators to cope with the COVID-19 pandemic and keep the world’s mail moving.  read more


IPC supports the global postal industry in challenging times

Holger Winklbauer explains how IPC is responding to the current challenges, shares the organisation’s learnings and advice for others, and looks ahead to a post-crisis CEP industry.  read more 

Postal Hub Podcast

The Postal Hub Podcast discusses the latest developments in the postal, parcels and express industry.


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