Wednesday January 29, 2020
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.

 

Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
(28-01-20)
Bpost 9.27€ +1.60%
DP-DHL 32.30€ +0.06%
FedEx 148.40$ -0.06%
Post.at 34.75€ +1.02%
PostNL 1.71€ +0.74%
Royal Mail 202.80p +2.32%
UPS 115.37$ +0.39%
Product Showcase
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Cartwright Fleet Services (CFS) is delivering a second significant order of natural-gas-powered vehicles to Hermes UK, continuing to support the parcel carrier’s aim of further reducing its carbon footprint.

 

Swipbox and Posten Norge test parcel lockers in Norway

Swipbox and Posten Norge have teamed up to test close to 100 parcel lockers in a pilot project in Oslo over the next six months.

 

Ria wins bpost deal for remittances through Belgian post offices

Cross-border money transfers company Ria Money Transfer, a subsidiary of Euronet Worldwide, has partnered with Belgium’s bpost to offer its services through the postal operator’s network of more than 600 post offices.

 

Alert Innovation’s Alphabot speeds up warehouse logistics at Walmart

US retailer Walmart has rolled out the first-of-its-kind grocery picker, Alphabot, in its supercentre in Salem, New Hampshire, which is fully operational and working with associates to enable quicker order picking. 

 

Agility Robotics sells humanoid delivery robots to Ford

Ford has partnered with US start-up Agility Robotics to use its newly launched robot, Digit, which is fitted with arms and legs, to soon have it carry parcels from the delivery vehicle right to the customer’s door.

 

SkyDrive tests cargo drones for heavy loads

Japanese start-up SkyDrive, which is developing ‘flying cars’, has successfully tested a cargo drone to transport heavy loads to remote locations.

 

Croatia Post tests Gideon Brothers mobile robots

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Parcelly partners with DHL Express in Middle East

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Swipbox Finnish lockers hit one million parcels

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Trans-o-flex deploys Zebra’s technologies for increased efficiency

Gnewt delivers 10 millionth ‘emission-free’ parcel in London

Zebra’s technologies increase warehouse productivity by 24%

Siemens automates parcel unloading

Superdry turns to ZigZag Global to manage ‘Peak’ Returns