Thursday July 09, 2020
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.

 

Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
(08-07-20)
Bpost 5.96€ +1.02%
DP-DHL 33.72€ -0.74%
FedEx 158.56$ +0.01%
Post.at 28.75€ +1.77%
UPS 114.47$ -0.03%
Supplier News

Electric vehicles maker Workhorse secures $70 million additional financing

US-based electric vehicles manufacturer Workhorse has agreed terms to raise $70 million from an unnamed institutional investor through a new bond.  

 

Quadient brings new mailing solutions to the US

Quadient has launched its iX-Series Mailing Systems and S.M.A.R.T. MailCenter management software in the US market.  

 

Posten Norge and Bring select Volta Trucks and Inzile electric vehicles

Posten Norge and its logistics subsidiary Bring have partnered with electric vehicles makers Volta Trucks and Inzile to improve efficiency and achieve ultra-low emissions.

 

FarEye partners with Blue Yonder to enhance logistics execution

E-commerce logistics software specialist FarEye has partnered with Blue Yonder (formerly JDA Software) to empower enterprises to drive seamless interoperability between legacy infrastructure and modern supply chain tools.

 

Prime Vision introduces automatic chute and container mapping

Dutch postal supplier Prime Vision has developed a new automatic mapping solution to provide a dynamic alternative to manual chute and container assignment as the number of delivery options grows.

 

Zebra Technologies introduces five new mobile computers

Zebra Technologies has announced the industry’s first enterprise-class mobile computers with integrated scanning and software capabilities to improve front-line worker productivity and effectiveness. 

 

Quadient announces new Parcel Locker Lite solution

Quadient (formerly Neopost) has globally launched new compact and modular parcel lockers, designed to accelerate the adoption of parcel locker delivery and automated pickup solutions.

 

Logistics robots firm Geek+ raises over US$200m

Geek+, a global provider of advanced robotics for logistics, has closed its Series C funding round at over USD $200 million in early 2020.

 

Quadient launches mail automation platform Quadient Impress

Quadient (formerly Neopost) has launched Quadient Impress, a user-friendly outbound document automation platform that automates the customer communication workflow for small and medium businesses (SMBs). 

 

ProGlove adds distancing sensors and signs IoT partnership

Barcode scanning specialist ProGlove has integrated proximity sensors to its products to help customers implement distancing rules amongst workers and signed an industrial IOT partnership with StayLinked. 

 

Escher releases Riposte updates

Postal and courier industry solutions supplier Escher has announced updates to its award-winning Customer Engagement Platform, Riposte, to enhance the customer experience.

 

MORE SUPPLIER NEWS HERE 

 

 

 

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EXPERT OPINIONS

ETOEs can help Posts to profit from cross-border e-commerce

Jan Kooyman, co-founder of Hurricane Commerce, predicts that cross-border e-commerce will bounce back quickly from the coronavirus pandemic, with ETOEs helping postal operators to grow their business.  read more

 

Moving the Mail: A tribute to the world’s post

Bishar Hussein, Director General of the Universal Postal Union, explains how the UPU is helping postal operators to cope with the COVID-19 pandemic and keep the world’s mail moving.  read more

 

IPC supports the global postal industry in challenging times

Holger Winklbauer explains how IPC is responding to the current challenges, shares the organisation’s learnings and advice for others, and looks ahead to a post-crisis CEP industry.  read more 

Advertorial

How Posts Can Secure The Youth Market

Kevin Seller, VP Sales EMEA for Escher, answers some of the most pressing questions facing Posts about using technology and service delivery innovation to win over not just Millennials, but Generation Z as well. Find out more here.

Postal Hub Podcast

The Postal Hub Podcast discusses the latest developments in the postal, parcels and express industry.

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