Sunday September 24, 2023
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.


Listen to insights from senior executives in our new series of audio interviews, published in cooperation with our content partner The Postal Hub Podcast,


Professor Roel Gevaers on forcing parcel locker networks to open up to other carriers


Heleen Buldeo Rai on how urban logistics facilities can be good neighbours


International mail expert Kate Muth, Executive Director at IMAG, discusses the US Postal Service's international business, terminal dues and cross-border deliveries.


Sustainable urban logistics expert Johan Peeters on how to decarbonise last-mile deliveries


Pos Malaysia CEO Charles Brewer on transformation, strategy, and sustainability


DHL's Markus Reckling discusses cross-border e-commerce delivery



SwipBox ships 40,000th parcel locker as firm’s global expansion continues

Danish firm SwipBox has shipped its 40,000th parcel locker, cementing its position in the global parcel locker market and marking a key milestone in its worldwide expansion program.  read more


Newegg rolls out warehouse robotics solutions from Geek+

US-based consumer electronics e-commerce firm, Newegg Commerce, has teamed up with robotics solutions company Geek+ to deploy a shelf-to-person mobile picking system that uses autonomous mobile robots (AMR) for increased speed and efficiency. 


Fortna launches Last Mile Solution Center to optimize last mile operations

Parcels on Fortna system

Logistics technology company Fortna has announced the launch of the Fortna Last Mile Solution Center, which aims to support parcel and distribution businesses in automating last mile operations to improve processes, increase productivity and reduce costs.  read more


More Supplier News:

ShipStation and PULPO partner for connected e-commerce warehousing and shipping

Locus Robotics passes two billion units picked milestone

Jungheinrich takes over robotics company Magazino

LocusBots go Down Under to DHL Australia warehouses

Geek+ automates Hongkong Post and Rhenus Logistics sites

Austrian Post deploys INFORM’s Yard Management System

PowerFlex installs over 400 charging stations across the US for DHL Express

Quadient hits 1,000 lockers in France and speeds global rollout

Beumer Group launches new pouch sorter and overhauls palletizer range

Prime Vision robots to speed up Babydump orders

Open Pricer and Kardinal team up to optimise last mile pricing

Körber to offer Hai Robotics products worldwide

Footwear retailer VF steps up US distribution with Vanderlande solution

Hurricane Commerce gains first customer for its new Kona API solution

Pitney Bowes launches outdoor parcel lockers

GEODIS selects Zebra wearable mobile solution for more efficient operations

Cleveron launches battery-powered outdoor parcel locker

Quadient launches drop box lockers in North America and Europe

MYFLEXBOX accelerates its expansion after securing €75 million investment

Verizon wins US$145.7m USPS IT digitalisation contract

Skroutz Last Mile rolls out 1,000 SwipBox lockers in Greece

Solystic and EuroSort sign collaboration deal for rollout of high-speed parcel sorters

OneRail and Quadient partner to provide faster delivery solutions

NEXT speeds e-commerce deliveries with Geek+ Pick-and-Sort solution

Fives to supply Colissimo with sorting system for Normandy site

Covariant AI robots will automate Otto Group fulfilment

nShift offers Positive Impact Delivery option

Locus Robotics wins “largest ever” autonomous mobile robots deal from DHL

What3words wins Blue Dart deal to improve deliveries across India

Starship Technologies to begin robotic grocery delivery in Finland this spring

Cleveron launches big lockers for bulky parcels

HIVED raises $12.4m for growth strategy

ShipStation teams up with Mirakl to enhance marketplace shipping processes

Production of all-electric delivery vehicles picks up speed

FORTNA automates new Budbee eCommerce parcel hub in Sweden

Quadient expands British, French locker networks

Eurora partners with Joom Logistics to streamline Asia-Europe cross-border trade

Geek+ automates Radial, CEVA fulfilment sites

Locus Robotics launches LocusONE platform to manage large fleets of robots

Agility Robotics launches next generation of human-centric, multi-purpose robot

Körber offers Robotics-as-a-Service

Posti improves manual sorting by 40% thanks to Prime Vision solution

Optoro and Locus Robotics to roll out end-to-end reverse logistics solution

Bpost to deploy hundreds of KEBA parcels lockers throughout Belgium

Escher and Kardinal partner to optimise postal deliveries

Product Showcase

Rudy Kwisthout is new IPC Chief Operations Officer

Rudy Kwisthout

Former TNT and FedEx manager Rudy Kwisthout has been appointed IPC Chief Operations Officer with effect from 1 October 2023.  read more


Bobby Seo is new UPS Korea chief

Bobby Seo

Bobby Seo has been appointed as Managing Director of UPS Korea, effective September 1, 2023, with responsibility for overseeing the company’s express operations in South Korea.  read more


Bpostgroup appoints Chris Peeters as new CEO

Bpostgroup has appointed Chris Peeters as its new CEO, taking over from Philippe Dartienne who has been acting as interim CEO for the group over the past 10 months following Dirk Tirez’s resignation from the role last year. 


Achim Dünnwald becomes new Board Chairman at GLS Germany


Alberto Nobis leaves DHL to head rail logistics firm


PostNL appoints Maurice Unck as Director of its Dutch mail business


Beāte Krauze-Čebotare is new Latvijas Pasts CEO


Yodel adds 2,000 temps for peak

British parcels carrier Yodel is creating over 2,000 seasonal roles in a mix of functions in the business as it prepares for what is expected to be a busy peak season for the industry. Roles are available across Yodel’s 50 locations nationwide.  read more


DHL moves into LEJ CAMPUS at Leipzig hub

DHL has taken delivery of LEJ Campus, a new office complex for more than 1,000 employees close to its Leipzig/Halle air freight hub in Germany.  read more


DX opens NW England regional hub

DX Group has opened a major new regional hub in Haydock, Merseyside, to serve the its Freight division, and in particular its IDW (irregular dimension and weight) delivery services.  read more


DHL Express opens new gateway on Fiji

DHL Express has opened a new gateway to better support the international trade of Fijian businesses.  read more


Royal Mail offers safe place delivery preferences for residents

Posti retains Ecovadis platinum status

An Post wins IPC operational excellence award

Emissions-free parcels from Germany to US, Australia and Israel

Geopost receives Gold ranking in EcoVadis sustainability assessment

DPD Germany tests sustainable packaging

trans-o-flex delivers millionth consignment in returnable containers for MSD

UPS tests ‘e-walker’ in London


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