Saturday January 22, 2022
Market Research Case Studies

Website and online tool offering analysis in Europe

For an international courier service provider we carried out a benchmark analysis of the main competitor’s activities regarding scope and complexity of their online services in 12 European core markets. As a first step, we evaluated the local web presence of the customer and of its competitors, providing a compilation of a list of state-of-the-art tools and shipping facilitators with a high level of transparency. Following the information gathering, we prepared a benchmark and concluding gaps between the online services of the customer and its competitors, analysing the tools functionalities but also the customer accessibility.

Finally, we defined the existing market requirements and drew up recommendations in cooperation with its customer in order to adapt its online tools to the market expectations.


Evolution of the European Postal Market 1997-2008

The European Commission looked to gain a detailed understanding of the evolution of the European Postal Markets since 1997. CEP-Research (ITA Consulting) and Wik Consult prepared an extensive study to evaluate the status of the regulatory and competitive environment of the national postal markets. The team conducted extensive field and secondary research to assess the development of national market sizes, market shares, price developments and service quality aspects in relation to the timeline of regulatory efforts by national regulators.

Part of the research was a benchmarking exercise comparing European postal markets to non-European liberalized postal markets. Applying statistical analysis, the team also identified country clusters in order to identify regional trends. The study concluded with an assessment of the impact of postal reform on the European Postal market and a qualitative outlook of future trends and developments.

Throughout the project, the team worked closely with the Commission in two public workshops; the study was presented to the European Commission and representatives of the member states and other stakeholders.

Stock quotes
Bpost 7.22€ -2.50%
DP-DHL 54.06€ +0.46%
FedEx 244.91$ -2.33% 37.50€ -0.92%
PostNL 3.45€ -0.03%
Royal Mail 473.70p -3.62%
UPS 201.95$ -0.17%

Volta Zero to provide zero emission deliveries to residents in central London

Electric vehicle manufacturer Volta Trucks has teamed up with The Crown Estate in the UK and retail logistics company Clipper Logistics to trial the new 16-tonne Volta Zero, which is set to enter series production in late 2022.


Nuro reveals new autonomous delivery vehicle and expands partnership with Kroger

American robotics company Nuro has launched the third generation of its autonomous delivery vehicle, which according to the company is “ready to be produced at scale.”


Siemens Logistics launches scalable parcel picking robot

Siemens Logistics has launched a new standalone and scalable automated parcel handling robot, which has been designed specifically for dynamic picking in parcel sorting centres. 


Berkshire Grey launches new sorting robot

Berkshire Grey has introduced its next generation Robotic Product Sortation (BG RPS) solution to speed up order fulfilment without additional labor costs.


Fives AMR sorter improves Swiss Post parcel flows

Sorting system specialist Fives has successfully installed an AMR parcel sorter to help Swiss Post increase capacity and speed up flows.


UK delivery platform Sorted raises $40 million and acquires returns specialist Clicksit

Cleveron deploys Swiss locker network for Migros
DB Schenker orders nearly 1,500 Volta Zero electric trucks for urban deliveries

Nordic parcel locker start-up Instabox expands home deliveries

Fives teams up with AutoStore

BlueCrest acquires Fluence Automation

Escher transforms Ukraine Post technology

Metapack wins Nespresso global delivery and returns contract

Panasonic launches Smartlocker for drop-off, pickup and return of online orders

Escher selects Hurricane Commerce as data partner to create OCR engine

Prime Vision and VDL Groep to supply US market with over 750 sorting robots

SwipBox parcel boxes to be rolled out across Israel

Siemens singulation technology Visicon increases throughput to 18,000 parcels/hour

Calzedonia Group selects BEUMER Group’s pouch technology

Berkshire Grey unveils AI-powered Robotic Shuttle Put Wall

Cleveron launches new outdoor parcel locker

Locus Robotics acquires Waypoint Robotics

Global logistics specialist DG selects Hurricane Commerce as cross-border data partner

Escher buys Syslore to add parcel processing capabilities

Doddle powers Yamato digital e-commerce returns

SF Supply Chain will deploy 1,000 Geek+ robots

Handheld introduces new wearable RS60 Ring Scanner for logistics efficiency

Locus Robotics picks 500 million warehouse units

Zebra Technologies launches new mobile computer, completes Fetch Robotics acquisition

Hexapole expands Yodel sorting capacity

Parcel Perform raises US$20m for growth plans

Smartmile and KEBA partner for outdoor parcel lockers

Fast-growing Instabox quadruples revenues

Fives automates DPD and DHL sorting centres

MHS introduces cross-belt sorter with double-cell design for small items

Sitma launches Symphony sorting system

MHS launches robotics division

Siemens launches real-time Parcel Data Hub

InPost reaches 13,000 lockers with solar-powered APM

Smartmile launches ‘one tree per parcel’ sustainable locker

Quadient sells e-commerce packaging business

Zebra Technologies snaps up Fetch Robotics for $290m

Shippit signs FedEx, Janio, Qxpress delivery deals

Drone delivery operator Zipline takes off with $250m funding

InPost wins northern England city lockers contract

E-logistics platform ShipBob raises $200m

Austrian Post deploys Prime Vision’s automated parcel sorting solution at its 10th hub

Berkshire Grey rolls out new e-commerce fulfilment robotsSendle raises $35m for U.S. expansion

Bringg raises $100m to reach unicorn valuation

Hurricane Commerce supports Emirates Post’s e-commerce expansion strategy

Prime Vision and Solution Net Systems provide innovative sorting robots in the US

HEMA improves omnichannel fulfilment with Blue Yonder technology

SEKO selects Hurricane as global cross-border data partner

BEUMER launches new pouch system for online fashion retailers

Pitney Bowes launches ParcelPoint smart lockers

Quadient wins Pickup order for 1,500 lockers in France

Poste Italiane orders 1,744 Opel Corsa-e electric cars

EasyPost ships one billion packages

Prime Vision offers Stamp Free digital postage solution



EU levels VAT playing field for low-value imports

The new VAT rules for low-value imports into the European Union that come into effect on July 1, 2021 will impact online retailers, shippers, and express, parcel and postal companies alike. This CEP-Research special report provides an overview of the legal changes, their impact on business customers and consumers, and how top carriers are responding.  read more

Product Showcase

Nicolas Sibuet is new Aramex CFO

Aramex has appointed international logistics executive Nicolas Sibuet as its Chief Financial Officer (CFO).


Bob van Ierland heads PostNL Mail

PostNL has appointed Bob van Ierland as Director of Mail in the Netherlands as of February 1, succeeding Resi Becker who will become CEO of Dutch energy company Essent.


Whistl appoints new Executive Chairman and CEO

British delivery group Whistl has appointed Alistair Cochrane as CEO, with long-serving Nick Wells becoming Executive Chairman.


James Edge is new bpost CTO

In mid-January 2022, James Edge will take over the role of Group Chief Technology Officer (CTO) of bpost Group and join the Belgian postal group’s Executive Committee. 


Post Luxembourg names new mail chief

Mario Treinen will take over as Post Luxembourg’s mail chief on March 15 from Hjoerdis Stahl who is retiring after a long career, including eight years as head of the mail division.


LSO names new boss as CEO leaves

Sean O’Connor has taken over running US regional parcel carrier Lone Star Overnight (LSO) following the sudden departure of long-serving CEO Richard Metzler earlier this month. 


PostNL seeks new mail, IT execs

PostNL is seeking a new head of the Dutch mail business and a new Chief Information Officer to replace two top executives who will leave the postal group early next year.


Nathan Jones is new CEO has appointed Nathan Jones as its new CEO following its $6.6 billion acquisition by financial investor Thoma Bravo. 


Supply chain veteran is new LaserShip CEO

CEO handover at GLS Denmark

Gilad Tirosh is new IPC commercial and financial chief

UPS appoints Bernard Jiang as president of UPS China

Hermes UK appoints Penny Garnett as Chief People Officer

InPost appoints Michael Rouse as Management Board member for four years

Zalando promotes Masood Choudhry to SVP Logistics

Jean-Paul Forceville heads UPU’s Postal Operations Council

Michelle Ho leads UPS in Asia Pacific

Vincent Phang takes over as SingPost Group CEO

Charles Brewer is new Pos Malaysia CEO

Pitney Bowes names new e-commerce execs

Jean-Gilles Henaut will run Chronopost’s new Shop2Shop business

Stéphanie Berlioz appointed Director of Financial Operations at La Poste

Dirk Tirez gets bpost CEO job

Harld Peters heads Lineage Logistics Europe

Anna Klinskova becomes Managing Director at DHL Express Russia

Viviane Reichert-Brown gains extra Hermes management role

Dirk Reich joins Swiss Post board

Thomas Creuzberger is new Movianto CEO

Ansi Arumeel joins InPost locker supplier Retail Robotics

Bob Kanuga is new UPS Healthcare Logistics EVP

Alastair Westgarth will steer Starship delivery robots

Paul Coutts quits as SingPost CEO


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