Emirates Post wins Amazon award again

Emirates Post received the ‘Amazon Best Carrier of the Year 2022’ award in the Middle East and Northern Africa (MENA) region, for the second consecutive year.

The UAE’s official postal operator, which is expanding express parcel delivery services, was awarded the honour in recognition of its contributions to the development of the eCommerce industry, exceptional provision of services to customers, transparency in operations, as well as effective coordination between the dedicated teams at Emirates Post and Amazon.

“Exceptional performance”

Abdulla Mohammed Alashram, Group CEO at Emirates Post Group, said: “We are proud to receive this award which recognizes our dedication to nurturing the growth of the eCommerce sector and delivering exceptional customer experiences through Emirates Post’s efficient and reliable last mile delivery solutions.

“This accolade is attributed to the teams’ exceptional performance and commitment to provide the highest quality services to our customers. At Emirates Post Group, we have a longstanding commitment to providing seamless and transparent services, and we remain focused on exceeding our customers’ expectations and achieving even greater milestones in the future.”

“Innovative and reliable”

Prashant Saran, Director of Operations for Amazon MENA, said: “We recognise Emirates Post as our best carrier of the year for their innovative and reliable last-mile services that helped us keep our delivery promise to customers across the UAE.

“As customer expectations are evolving, Emirates Post has been able to successfully scale its capabilities to deliver a seamless customer experience. This customer-centric approach resonates with Amazon’s own customer obsession and we are excited to further strengthen our partnership in 2023.”

Millions of Amazon parcels

Emirates Post has been handling the delivery requirements of Amazon in the region as one of its primary last mile solutions partners, as of 2018. Since the start of the partnership, the postal and leading express provider has delivered millions of shipments for the company, ensuring UAE deliveries meet and exceed customer expectations. Close to three million shipments for Amazon, as of December 2022.

By achieving this award for the second year in a row, Emirates Post has proven its resiliency and efficiency in continuing to display a remarkable performance, even during periods of higher demand. The company’s ability to anticipate the necessary capacity and resources, in advance, has enabled it to provide customers with reliable services. Additionally, it has maintained effective communication to aid in overcoming any obstacles, as well as ensured frequent assessments of its business operations.

To better serve the rapidly expanding eCommerce industry, Emirates Post has increased its last mile delivery capabilities along with the steady growth of the sector around the world over the past few years.