Thursday April 18, 2024
14-03-24

Podcast - Rob King (Zedify) on customer experience in the last mile & sustainability

Rob King, co-founder and CEO of Zedify
Rob King, co-founder and CEO of Zedify

 

 

Rob King, co-founder and CEO of Zedify, discusses customer experience in the last mile, sustainability, greenwashing, and cargo bike delivery:

 

 

 

 

 

  • Creating better delivery for customers and the environment

  • Large vehicles vs small vehicles in urban delivery

  • Microhubs in cities

  • The last mile as an extension of the online retailer's brand

  • Retailers paying more attention to delivery emissions

  • Key factors in getting the customer experience right in delivery

  • Estimated delivery times and electronic delivery notifications

  • The human interaction at the doorstep

  • Retailers' concerns about greenwashing in delivery

  • Reporting emissions

  • Cargo bike delivery trends

  • Difficulties in decarbonising delivery

Download Zedify’s market research report “The impact of parcel delivery services on UK retail success”.

SourceThe Postal Hub Podcast