Podcast - Kati Nevalainen (Matkahuolto) on delivering parcels across Finland and the Nordics

Kati Nevalainen, Director, Parcel Services at Matkahuolto, discusses parcel delivery across Finland and the Nordics:

• History of Matkahuolto carrying parcels

• Matkahuolto's public transport roots

• B2B, B2C and C2C deliveries

• Interacting with C2C via mobile apps as well as in-store

• Residential delivery and out-of-home delivery

• Matkahuolto's service point network

• Finnish consumers' delivery preferences

• Size of Matkahuolto's parcel locker network and service point network

• Density of out-of-home network

• Location of Matkahuolto parcel lockers

• Cross-border delivery and delivery partners, including Omniva, GLS and Bring

• Matkahuolto's sustainability commitments

• Customer experience and parcel lockers

• Using agnostic parcel locker networks and own parcel locker network

• Smartmile acquisition

• Publishing parcel locker data

• Redirecting parcels to nearby PUDO points