Swiss Post Solutions UK, a subsidiary of Swiss Post, has been awarded a contract from theleading retailer Marks & Spencer (M&S) to provide mailroom, logistics and record management
services.Under the deal, Swiss Post Solutions will be responsible for mailroom operations at threeM&S London sites, including the retailer’s head office at Waterside House. The company will beprocessing over 40,000 items and 150 sacks of incoming mail and around 4,000 items and 140 sacks ofoutgoing mail each month at the head office. In addition, Swiss Post Solutions will take care ofall courier activity, press and food samples and deliveries of bulk facilities.
As an important part of the new operation, Swiss Post will review the present working methods toidentify and assess opportunities for switching from manual to more digital processes. The reviewwill identify where documents can benefit from being scanned and processed digitally to improve theway information is managed and used by M&S employees with the aim to deliver increased customercare and service to the company’s worldwide customer base. The replacement of physical paperhandling with automated processes will help speed up transaction times and reduce costs in asecure, compliant and auditable manner, Swiss Post Solutions explained.
A key part of the agreement includes logistics tasks that involve managing couriers and loadingbays at each of the sites with significant numbers of food, clothing and product samples passingthrough these areas. Swiss Post Solutions will also be in charge of archiving records and settingup meeting and function rooms.
“We are delighted that Marks & Spencer, an iconic company and brand, has shown its trust inSwiss Post Solutions as an experienced supplier in an area it is committed to developing. Anefficient mailroom and logistics function is of the utmost importance for any company; reputationsreally do depend on it, and to that end we are looking forward to working to streamline and improvecurrent practice and processes,” said Jonathan King, CEO of Swiss Post Solutions Limited UK &Ireland.
Mandy Keepax, Head of Facilities Management, Offices, Store Cleaning, Waste & Pest Controlat Marks & Spencer, said: “We selected Swiss Post Solutions due to their proven experience inthe retail sector and their understanding of a business of our size and complexity. Service is acore value at M&S and Swiss Post Solutions will be able to help us deliver the standards ofcare and service that our customers expect, whilst ensuring we can continue to modernise ourprocesses and maintain our competitiveness. Their ability to understand that we need to build abespoke, innovative solution that meets our needs and which allows us to measure our success, inaddition to reviewing and benchmarking our operations really impressed us.”
Swiss Post Solutions Limited is a leading provider of outsourced mailroom services and aspecialist in integrated document outsourcing services. The company has achieved a threefoldincrease in turnover since 2004 and profits have continued to increase above this rate. Due to itsfocus on building and maintaining customer relationships, Swiss Post Solutions has also seen asignificant increase in the average contract duration and enjoys near-perfect retention rates.
