Swiss Post handled some 2.6 billion letters and over 100 million parcels last year whilesignificantly improving the punctuality of its deliveries.
Compared to 2008, letter volumes slightly fell in 2009 by 3.7% from 2.7 billion letters whileparcels volumes remained similar with over 100 million parcels delivered.
Swiss Post said it improved the quality of mail deliveries last year. In 2009, 97.7% of AMail letters reached recipients on time arriving the following day compared to 95.9% in 2008. 98.4%of B Mail letters, which should be delivered no later than the third working day after mailing,were delivered punctually compared to 95.9% the previous year. As for late deliveries, thepercentage improved significantly with 62% fewer B Mail letters delivered late and 44% fewer for AMail.
Swiss Post also ensured punctual delivery of parcels last year, although the quality leveldropped slightly, with 97.8% of all PostPac Priority parcels and 98.1% of all PostPac Economyparcels delivered on time the following day compared to 98.0% and 98.7% in 2008 respectively.
In terms of letter processing, Swiss Post completed its new letter processing system in March2009 with a new cost-effective logistics system now functioning to the highest level. It resultedin improved delivery times thanks to the phased commissioning of the three new letter centres andsix regional logistics centres after the postal operator had suffered a temporary drop in qualityin 2008.
Swiss Post said it holds a leading position in terms of its delivery times by internationalcomparison, while still managing to keep prices relatively low. The requirements of the FederalCouncil have been continuously exceeded, the postal operator stressed. It clearly exceeded thespecifications of the Department of the Environment, Transport, Energy and Communications (DETEC),which require a minimum of 97% of mailed items to be delivered on time.
On the international level, the group’s delivery quality is also high. Despite the slightdecline experienced in 2008, Swiss Post came second out of 25 national and private postal operatorssurveyed that year, based on figures from the International Post Corporation (IPC). The postaloperator is also at the forefront in terms of letter prices. In the European letter post index2008, it was the fifth cheapest company for letters, and third cheapest in the parcel post index.
