British parcel carrier Yodel has started testing a new range of Inflight services offering shoppers new and improved delivery options.
“Our exciting, new Inflight product, which will transform shoppers’ delivery experiences, is due to launch later this year and right now we’re developing and testing our new tracking site in readiness,” the company said.
“We want to ensure that we are ready to support the new features and in the run-up to the launch of Inflight, our customer-facing tracking pages will be undergoing a makeover and have already taken on a brand-new look.”
During this period, shoppers will still have access to their existing features, including Parcel Countdown, Text or Call Your Driver and for those that are on the Xpect service the two-hour delivery window is still available.
“Shoppers can already see two of our new options that will be offered as part of the inflight product – Nominate a Safe Place and Leave with Neighbour, but there are a host of new features that will appear on screen over the next few months, including a driver map available for those on the Xpect service,” Yodel added.
Outlining the new service range, the parcel carrier said that Inflight will enable all customers to control their delivery at every step, offering them the option to amend their delivery preferences right up to the point of delivery. “A huge range of inflight options to choose from will mean shoppers will be able to receive their parcels where and when it suits them.”
Shoppers will be able to choose a nominated safe place for drivers to leave their parcel, choose a preferred neighbour to accept a delivery, nominate a new day for delivery, or even change the delivery address. In addition, shoppers heading on holiday can choose to have the parcel held until they return or can even select a neighbour to avoid. Shoppers will even be able to select to send their parcel to their local Collect Plus store, taking advantage of the 7,500-store network across the country.
“Our new look is completely focused around the customer’s experience and has been informed and inspired by the insights we’ve gained from our shopper surveys, user experience testing and customer feedback, helping us to create the very best user experience possible,” Yodel emphasised.
