UK delivery platform Sorted raises $40 million and acquires returns specialist Clicksit

UK-based delivery management platform Sorted has closed its Series C funding round for $40 million and acquired Clicksit, an automated returns company, to give retailers access to next generation post-purchase experiences.

The acquisition turns Sorted into an all-in-one, end-to-end delivery experience platform bridging the gap between post-purchase and returns experiences in one e-commerce platform. Sorted’s existing products including SortedREACT, a post-purchase tracking and communications product, will undergo considerable development to further enhance the platform.

Thanks to Clicksit’s growing number of US returns management customers, Sorted will be able to further expand into the US market and increase its international presence as well as the accessibility of its products.

Carmen Carey, recently appointed as new Sorted CEO, commented: “Our acquisition of Clicksit marks an important milestone in the company’s rapid expansion journey. Returns is, now more than ever, a crucial step in the ecommerce customer journey, and we are excited to power returns innovation as part of our full Delivery Experience Platform.”

“With such experiences being the sole privilege of large enterprises for many years, this next stage in Sorted’s evolution is set to provide the SMB market with industry-leading delivery and returns experience capabilities for the very first time. We’re looking forward to driving the company’s growth, enabling a unified delivery and returns experience for all customers, and marking an acceleration into serving the US retail landscape,” she added.

Thomas Hill, CEO at Clicksit, said: “Sorted’s acquisition of Clicksit has come at a pivotal moment for the retail industry. Customers are now expecting - and demanding - faultless delivery and returns experiences as standard, regardless of whether they order from a large multinational brand or a small business. Sorted’s acquisition of Clicksit will empower retailers and brands to provide industry-leading customer experiences at a time when the trading environment is more competitive than ever.”

Both companies are headquartered in Manchester, UK.