Quadient nearly doubled the number of its parcel terminals in the U.S. in 2020 and surpassed 13,000 units worldwide, with more than 600,000 boxes overall.
The mailing and shipping technology company saw a 78% jump in the number of parcels delivered to its terminals in the first nine months of its fiscal year 2020, ending January 31, 2021.
Quadient said the expansion of its smart locker solutions has been driven by consumer demand for safer and more secure parcel retrieval and continuous e-commerce growth. Its standard parcel lockers “Parcel Pending by Quadient” have been installed at multi-family properties, major retailers, leading universities, corporate campuses and pick-up and drop-off (PUDO) locations.
“Consumers, especially in the context of the COVID-19 pandemic, are demanding fast, convenient and contact-free deliveries,” Daniel Malouf, chief solution officer for Parcel Locker Solutions at Quadient, said.
“We are especially proud that home improvement retailer Lowe’s selected us in 2020 as its exclusive locker partner to meet their customers’ demand. Our experience in working with retailers globally has helped us successfully roll out Lowe’s in-store locker pick-up solution as part of the plan to supply its more than 1,700 stores across the U.S.”
The expansion of Quadient in the parcel locker market last year was also driven by the launch of its multi-family locker solutions in the UK, which will also be launched in France soon, leveraging successful experience in the U.S. In the Asia Pacific region, Quadient has now started deploying its patented Lite model in Japan, under its joint-venture with Yamato Transport.
“Following the successful integration of Parcel Pending, already a leader in the U.S. parcel locker market, we have seen impressive growth, particularly in the U.S.,” Geoffrey Godet, CEO at Quadient, commented. “We continue to efficiently execute our vision of building large, dense and open networks of locker stations in targeted countries, relying on patented technology and innovations as well as leveraging operational synergies and sales experience across our international teams.”
The French group focuses on four key areas including customer experience management, business process automation, mail-related solutions, and parcel locker solutions, supporting hundreds of thousands of customers worldwide.
