Parcel Pending by Quadient marks record locker installations in 2020
Parcel Pending by Quadient finished off 2020 with impressive growth, having nearly doubled total installations of their smart locker solutions amid rising demand from online shoppers for safe and secure delivery solutions due to the COVID-19 pandemic.
As consumer preferences shifted, demand for contact-free delivery solutions, like Parcel Pending’s smart lockers, grew exponentially, the company said. In December 2020, for example, the US company processed nearly 4 million packages, a 46% increase compared to December 2019, and tripled the total number of their smart locker installations in December 2020 compared to December 2019.
In addition, Parcel Pending experienced a 45% increase in total installations of their refrigerated locker solutions last year compared to 2019. First introduced in 2017, these refrigerated lockers are designed to keep perishable items such as food, medications and flowers fresh until they are picked up.
Last year, the Quadient subsidiary experienced a 60% increase in usage of their mobile app compared to 2019. The app allows users to access their deliveries by scanning a barcode or pushing a button in the mobile app, enabling easy and safe package pickup without having to use the locker kiosk touchscreen.
“Last year was unlike anything this nation has ever seen before in terms of total online purchases and year-round, high package volumes,” explained company CEO and Founder Lori A. Torres.
“However, Parcel Pending was born out of the mission to solve the nation’s package problems and we rose to the occasion. As a trusted partner to major retailers, leading universities and multifamily properties both large and small, we helped millions receive their special deliveries safely, securely and conveniently, something we are very proud of.”
Among other highlights during 2020, the company was named the exclusive locker partner of the premier home improvement retailer, Lowe’s, and successfully began installing its locker solutions at its 1,700+ stores nationwide ahead of the holiday shopping season.
With universities adding lockers to their campuses to provide contact-free amenities for their students, staff and faculty, Parcel Pending’s locker installations at higher education institutions doubled in Q4 2020 compared to Q4 2019.
“It is more important than ever for multifamily communities, retailers and higher education institutions to invest in smart lockers and ensure they are providing a safe and contact-free way for their residents, customers and students to retrieve their deliveries at their convenience,” continued Torres.
Looking ahead, she said: “The COVID-19 pandemic has sparked a paradigm shift in the way Americans shop, which will most likely not be reversed post-pandemic. Traditional shopping habits have now evolved to heavily rely on the convenience of online shopping – there’s no going back.
“As we look ahead to the rest of 2021, Parcel Pending is poised for further growth as the demand for a safe, secure, and convenient way to receive online orders and deliveries continues to increase. We look forward to delivering the best contactless package management solutions and service to our customers.”