Wednesday February 08, 2023

Leading carriers and retailers to provide “actionable insight” into delivery experience at TDC 2022

More than 1,500 market leaders in the e-commerce and delivery sector are set to attend next month’s The Delivery Conference (TDC), which aims to “set the agenda for the year ahead” for the booming e-commerce and delivery sector.

The event, which is being held virtually by Metapack, a global leader in e-commerce delivery technology, on February 8, 2022, will see more than 20 speakers from the likes of Amazon Shipping, UPS, FedEx Express, DPD UK and various retail brands discuss the key trends and challenges facing delivery experience worldwide. 

The free-to-attend event, for which CEP-Research is once again a media partner, will be broadcast live from a studio in London. This year TDC is focused on taking a closer look at how delivery has become a key customer experience differentiator as the e-commerce sector continues to grow. Metapack will also use the opportunity to launch new products and reveal insights from its new global e-commerce benchmark report.

“Over the past 12 months, we’ve learnt how to always be prepared for the unexpected. The retail industry has been thrust into the spotlight, and e-commerce has become its headline act,” said Duncan Licence, VP of Global Product at Metapack. “TDC is undoubtedly one of the most important events in the e-commerce calendar, and this year we’ll be delivering an action-packed agenda filled with thought-provoking panels and powerful presentations. But together with the entire industry, we’ll be taking a closer look at the challenges that lie ahead.”

Keynotes and presentations

TDC is scheduled to open with an address from Duncan Licence and Patrick Wall, founder of Metapack. This is to be followed by an industry keynote from retail expert Clare Bailey, Founder of The Retail Champion, on how to provide end-to-end shopping experiences that will satisfy even the most demanding customers.

Following this, Pablo Ramos, Director of Strategy at UPS Europe, will join speakers from Kurt Geiger, and digital commerce agency tryzens to look at how to succeed in an e-commerce-first economy. The speakers will discuss rising consumer expectations, the impact this has had on different categories, as well as strategies retailers can employ to manage additional pressures placed on delivery services.

In the afternoon, Daniel Inglis, Worldwide Account Manager at FedEx Express, alongside speakers from Metapack and Frasers Group, will discuss tactics to leverage physical store estates in the e-commerce sector. Afterwards, Amanda Whiteside, Head of Customer Programs, Amazon Shipping, will take part in a discussion with speakers from London-based zero-emission parcel delivery network Hived, Metapack and Holland & Barrett to look at e-commerce delivery of the future.

Other key topics to be discussed include delivery preference by demographic, how to drive efficiency in delivery, and overcoming barriers to cross border expansion. For the latter, Nabil Zaghloul, CEO of global delivery solutions provider APG, will join Metapack and ASOS to analyse ways to capitalise on cross border e-commerce.

The day will close with a panel discussion on pathways to sustainable delivery, which will feature DPD UK’s CEO Elaine Kerr, as well as speakers from HelloFresh and Metapack. The aim of the panel is to look at ways to implement sustainable delivery without increasing cost or limiting consumer experience.

Further information on this year’s event, as well as details on how to register, can be found here: The Delivery Conference 2022

This year, The Delivery Conference will remain virtual, but in 2023 Metapack will reintroduce the in-person format on February 7. More details will be revealed at the 2022 virtual event.

SourceMetapack, CEP-Research

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