GFS partners with ZigZag to offer fast returns services
Global Freight Solutions (GFS) has selected returns solution provider ZigZag’s cutting-edge technology to launch their new returns solution called GFS Global Returns Pro.
The new service powers delivery for fast-expanding B2B and B2C eCommerce retailers worldwide, providing multi-carrier services, technology and expertise to manage the entire logistical process from checkout to doorstep.
GFS Global Returns Pro, specifically aimed at SMEs and larger online retailers, packages together the global technology platform with 200+ multi-carrier services, plus expertise from GFS, into a single solution.
It gives customers a fast and easy way to request a return in less than a minute, and enables retailers to cut the cost of returns by up to 40%. The portal can also be deployed in just 1-2 days with a simple flat monthly fee.
Neil Cotty, CEO for GFS, commented: “Until now, only the largest global retailers have had access to the tools and resources to master the returns challenge. GFS Global Returns Pro will level the playing field by offering small and larger retailers a fast and affordable solution to simplify returns and give customers a high-end returns experience without the high-end cost.”
According to recent research by UPS, 79% of consumers check the returns policy before making a final purchase decision, leading to 1 in 2 purchases being abandoned at checkout because they did not like the retailer’s returns policy.
In recent months, lockdown has caused a sharp shift from high street to online shopping as many are left with no option but to shop online – and as online spending grows, so does the problem of returns.
Cotty added: “This is a strategic development for us. The addition of Global Returns Pro to the GFS portfolio means that we can now offer an unrivalled global outbound and inbound solution that makes it both fast and simple for eCommerce businesses to expand internationally.”
Hundreds of online retailers rely on GFS to deliver over 30 million parcels every year and is the behind-the-scenes global delivery partner for a number of the world’s fastest-growing eCommerce brands.
Al Gerrie, Co-Founder and CEO of ZigZag Global, explained: “GFS is a well-respected eCommerce provider for some of the most exciting retailers in the industry. ZigZag is delighted that GFS has decided to use our technology to power their new returns solution.
“Customers from a long list of promising retailers already using GFS for their outbound logistics, will now be able to take advantage of our hassle-free returns portal for faster refunds, creating satisfied and loyal customers.