Logistics technology provider FarEye is offering new solutions to simplify the e-commerce customer journey, from ordering through to last-mile delivery.
The new solutions, oriented to key areas in the order-to-door delivery journey – Ship, Track, Route, Execute, and Experience – come as global e-commerce sales are expected to grow to $7.4 billion by 2025, leading to increased last-mile logistics complexity and heightened consumer expectations.
Five new products
According to the supplier, the new solutions efficiently execute the last-mile delivery process, ensuring a seamless consumer experience:
- Ship: Meet customers where they are, offering a flexible range of delivery options. Optimize multi-carrier-enabled deliveries for peak efficiency and on-time delivery performance.
- Track: Provide real-time shipment-level visibility throughout the order-to-delivery journey, avoid delays and disruptions.
- Route: Make deliveries more profitable with dynamic constraint-based route planning and scheduling.
- Execute: Accelerate cross-dock and driver operations, leading to faster operations at the delivery hub or warehouse.
- Experience: Deliver a branded, differentiated customer experience throughout the pre- and post-purchase process – from order tracking and scheduling, to delivery notifications to returns and exchanges.
Modular solutions
These new modular products sit atop the FarEye Platform, an all-in-one low code/no code delivery logistics platform combining orchestration, real-time visibility, branded customer experiences, and business process management to ensure deliveries are on-time and accurate, from order-to-door.
According to the company, the Intelligent Delivery platform turns deliveries into a competitive advantage. Retail, e-commerce and third-party logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last-mile delivery logistics. The platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies.
Better customer experience
“Our mission from day one has always been to make the delivery experience better. Today, it is no longer just about delivery, it’s about the entire experience, from first click to order through to doorstep delivery. Companies must solve the last mile first, as the most critical, complicated, and costly aspect of the delivery journey,” said FarEye CEO and co-founder Kushal Nahata.
“Our new solutions help companies turn the last mile into a competitive advantage, driving value, reducing last-mile costs, all while increasing brand loyalty and repeat purchases,” he claimed.
FarEye has 150+ customers across 30 countries and five offices globally.
