Saturday November 27, 2021

Escher releases Riposte updates

Postal and courier industry solutions supplier Escher has announced updates to its award-winning Customer Engagement Platform, Riposte, to enhance the customer experience.

Furthermore, the latest versions, Riposte Application 8.1 and Riposte Core 13.1, include several feature enhancements that help Posts everywhere to drive even greater efficiencies and costs savings, while creating several opportunities for incremental revenue growth.

Postal operators and couriers will see tremendous market opportunities over the coming decade. By 2022, analysts project e-retail revenues will soar to $6.54 trillion. Moreover, global parcel deliveries will reach 200 billion by 2025. With the right technology in place, postal operators can capitalize on these trends by offering the most efficient, customer-centric solutions on the market.

Nick Manolis, CEO at Escher, commented: “The world’s leading Postal operators want to improve and future-proof their technology stack. And for a good reason. Posts who get it right will claim an enviable percentage of this trillion-dollar e-commerce market.

“This is why Escher continues to invest heavily in developing a customer-focused platform that makes activities like cross-border shipping easier for customers and more profitable for Posts.”

Wayne Haubner, Chief Technology Officer at Escher, added: “The latest version of Riposte continues to deliver innovation and value for our customers. Improvements to the platform’s load balancing and failover capabilities further strengthens the resiliency and overall stability of the platform, while updates to our Message Server in this release have greatly enhanced Riposte’s performance.

“Our Riposte Shipping application received major updates including extended support for international shipments along with many other value-added upsell and cross sell features that deliver an improved shipping experience for customers.”

The latest enhancements for Riposte Application 8.1 include:

  • Integration with external rating engine
  • Optimized service selection view
  • On-screen value guidance display
  • “Starts At” and “As Soon As” service ratings
  • Full customs declaration capture via 2D barcode scan
  • Customer-centric shipping experience
  • Improved user experience for both clerk and customer
  • Expanded retail features
  • Streamlined mobile user experience
  • Grid view for drop off of multi-package scanning
  • Improved assets
  • Core infrastructure
  • Improved user management

The Riposte Platform provides Posts with an all-in-one customer engagement solution to support every step of the digital transformation journey. Posts can bypass unnecessary complexity and expense with Riposte and eliminate the trouble of evaluating, purchasing, and integrating multiple solutions.

Additionally, the platform comes with out-of-the-box solutions for counter service, mobile integration, data analytics, retail worker onboarding, customer survey generation, integration of third-party agents, facilitation of a pick-up, drop-off network and more.


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