Megan Brennan took over yesterday as the new US Postmaster General from her retired predecessorPatrick Donahoe and outlined her key strategic priorities in a letter to the company’s 600,000
employees.As the 74th USPS Postmaster General and the first woman occupying the post, Brennan stressedshe would push forward “transformative strategies” as an investment in the future of USPS whilecreating opportunities for long-term growth and profitability. “The pace of change in the deliverybusiness will accelerate in the coming years, and our long-term success depends on strategies thatcontinually strengthen our core offerings.”
As part of the key strategies outlined in her letter, Brennan wants to focus on product andservice innovations, with pilot projects planned to test new delivery services and tools “to bettermeet the digital and mobile expectations of our customers”. She also wants to launch new offeringsfor America’s small businesses.
Brennan’s other priorities include improving the use of data and technology and the company’sinfrastructure such as upgrading its delivery fleet and deploying advanced parcel sortingequipment.
She also wants to invest in training and development of USPS employees and in improving thecompany’s systems and processes. “We will develop strategies to better engage and empoweremployees. As we fully leverage the potential of technology, we want to give you more flexibilityand problem-solving tools to deliver greater value for our customers. To best compete forcustomers, we will need to become more entrepreneurial at every level of the organisation,” shewrote in her letter.
“We will also build the most efficient and productive network to support our growth products.We have made tremendous progress streamlining our operational footprint in recent years, allowingus to keep our products and services affordable,” Brennan added. “We can reinvigorate the way weserve our customers and the public by constantly looking forward as an organisation, anticipatingthe changing needs of our customers, and adapting as quickly as we can to a competitive andevolving marketplace.”
“We have a lot of momentum as an organisation today despite our financial challenges. Wecontinue to take prudent steps to bring our costs and revenues into better alignment. However, theway we are structured today and the way we serve the public today will not be adequate to fullymeet the demands of tomorrow’s marketplace. To be successful in the future, we will continuallyreorient our business strategies to better connect with our customers and redefine the ways weserve the American public,” she concluded.
Working with USPS for almost 30 years, Brennan began her carrier as a mail carrier inLancaster, Pennsylvania, and worked her way up over the years. Most recently, she occupied the postof Chief Operating Officer and Executive Vice President of the Postal Service, and was promoted toCEO in November last year.
