DPD UK has won three call centre awards and an additional award for customer satisfaction at twodifferent award ceremonies this month.
At the Top 50 Call Centres for Customer Service Awards in London, DPD was recognised for thebest call centre in the Service Providers category and won the best overall award for amedium-sized call centre. In addition, it was ranked third overall in the UK-wide initiative.
The Top 50 Call Centres for Customer Service initiative aims to help call centres find outfrom the general public what makes a good calling experience, improve standards across the callcentre industry and ultimately improve all customers’ experiences when contacting a call centre,based on 20,000 mystery shopping calls.
Dwain McDonald, DPD UK CEO, said: “This is a fantastic result and underscores our commitmentas a business to retaining and developing the most customer-centric people in the industry. Theseaccolades reflect DPD’s exceptional customer focus, and send out a truly positive message that whencurrent and potential customers call us, they will receive great service levels.”
Separately, the company won the British Quality Foundation’s 2012 Achievement Award forCustomer Satisfaction at a ceremony at the InterContinental London Park Lane. This award recognisesDPD UK for its outstanding levels of customer satisfaction and loyal customers.
The company employs 4,500 people in the UK, operating more than 3,000 vehicles from nearly 50locations and delivering one million parcels per week. The judges said that its success wasachieved in a very competitive and price-sensitive market and relied largely on the professionalismand productivity of its 2,800 collection and delivery drivers.
The BQF Achievement Awards are national annual awards that recognise exceptional achievementsacross an organisation’s main areas of operation. DPD is one of just five organisations to win aBQF Achievement Award in 2012 along with Interserve Construction, Marks & Spencer, Roke ManorResearch and William Grant & Sons. The company was also runner-up in the EmployeeEngagement category.
“It is a brilliant achievement to have won four important awards in the space of two days.These accolades reflect the exceptional customer service that exists throughout our business, andour commitment to giving our customers great service all year round,” McDonald concluded.
