British field service and electronic lockers delivery company ByBox has won a contract with theUK’s leading integrator of wireless and conventional network systems, Ensign, for urgent
deliveries.ByBox will provide technical deliveries for Ensign, which specialises in providing securewireless network and mobile computing technology systems for a wide range of customers, includingthe NHS, retail, warehousing, manufacturing, pharmaceutical, aerospace, automotive, government andlocal authorities. Many of these customers operate systems where it is critical to minimisedowntime with rapid replacement or repair of faulty equipment.
Operating 365 days a year, the ByBox Tech Courier service offers a four hour, eight hour andnext business day technical swap out, fix or collection of machines and components, which providesa crucial service to Ensign. With access to field service technicians across the UK, the ByBox TechCourier Service helps Ensign meet tight Service Level Agreements.
Moreover, ByBox offers a complete solution thanks to its unique software platform Thinventorywhich gives complete visibility of the supply chain at all times. As well as mobilising an engineerto carry out a particular job, Thinventory can pinpoint the location of the nearest available partand also manage the return of faulty parts. These are either sent to the ByBox in-house repaircentre, or to another repairer, or, if under warranty, back to the manufacturer forcompensation.
Mark Garritt, Managing Director of ByBox, said: “We are delighted to be working with Ensign andlook forward to a long and productive relationship. Ensign has an unmatched reputation in its fieldand places great importance on understanding its customers’ exact requirements then providingsolutions which are cost-effective and efficient.”
Paul Barrington, Customer Services Manager of Ensign, said: “Ensign always tries to deliver thebest service possible, and we have found in ByBox a partner that is equally focused on providingservices of the highest standards. Over the years that Ensign has been dealing with ByBox, we havealways found them cooperative and willing to adapt to the ever changing requirements that ourcustomers are faced with.”
Separately, ByBox also said it is successfully generating savings for the Internationaltechnical outsourcing company Qcom through its Technical Courier service and lockers network. Qcomoffers multi-technology outsourced technical functions and consultancy to businesses across the UKand Europe, including warranty, helpdesk, pre-sales advice and RF and Voice over Internet Protocolsurveys.
Qcom turned to ByBox for a complete solution after experiencing difficulties with deliveringparts direct to customers’ premises by a standard carrier. This method had proved unreliable asparts were often stuck in customers’ internal ‘Goods In’ systems, especially on larger sites,causing confusion, delays and extra costs.
ByBox said its solution bypasses this problem completely as it delivers parts in-night pre-8amto its network of lockers all over the UK. Moreover any unused or faulty parts are returned throughthe same network.
ByBox is also boosting Qcom’s productivity by taking care of simpler jobs, thus freeing up Qcomengineers to concentrate on higher-value, more complex jobs that demand their expertise. The ByBoxTechnical Courier service carries out technical swap outs, exchanges and collections, and helpscompanies repair and replace broken machinery more cost-effectively. A team of 160 technicalcouriers can answer call-outs to a four-hour, eight-hour or next day call-to-fix.
Neil Anderson, Managing Director for Qcom Outsourcing, said, “ByBox has helped us deliverenhanced technical support outsource solutions to our customers. Their services are reliable andthe Technical Courier service is swift, easy to use and cost effective.”
Founded in 2000, ByBox currently makes over 20 million deliveries a year into a network of18,000 lockers at 1,500 locations across the UK. There are also networks in the Republic ofIreland, France and the Benelux. ByBox also operates the Technical Courier service and a consumersolution for retailers enabling consumers to collect deliveries at a ByBox locker instead of athome.
