Hermes UK has won a five-year contract from the British fashion retailer New Look to providehome delivery services for its fast-growing online business.
Under the multi-million pound deal, Hermes will handle more than three million parcels per yearon behalf of New Look to households across the UK.
The contract with Hermes ensures New Look’s customers receive a convenient and effectivedelivery service for orders placed via its website. It covers all clothing, shoes and accessoriesfor men, women, teens and children available online using Hermes’ standard 48-hour and next daydelivery options.
As part of the agreement, Hermes will collect parcels from New Look’s third-party fulfillmenthouse in Lichfield, Staffordshire, on a daily basis and transport them to its national distributionhub in Nuneaton, Warwickshire. From there, orders will then be distributed to more than 7,500lifestyle couriers, via the company’s regional depot network, for onward delivery to customers.
Jon Tobbell, Commercial Director of Hermes UK, said: “This long term commitment from New Lookrecognises our ability to provide an effective home delivery service for leading online, catalogueand high street retailers. Our courier network approach offers an unrivalled solution that combinesquality doorstep delivery, with a friendly and local service.”
Pat Lee, Group Operations Director at New Look, commented: “Last year, over 365 millioncustomers visited New Look either online or at our stores and we are now the market leader in valueclothing and accessories. In order to facilitate and continue our successful e-commerce growth, itwas vital that we selected a partner that we could work closely with in order to maximise firsttime delivery rates and ensure service quality.”
