DHL Express has selected advanced web services from NetDespatch to allow consumers and smallbusinesses to access its Same Day delivery services more easily wherever they are.
The DHL Same Day service enables parcels to be delivered on the same day in the UK, seven days aweek. The NetDespatch eTrader system allows DHL Same Day services to be accessed by customers athome, in their office, or on the move.
DHL Express worked with NetDespatch to develop an innovative booking tool through the eTraderaccount-free web booking platform. The result is a website that makes booking a same day collectionand delivery very simple. It ensures that customers are guided through the booking process with theminimum of effort, and are able to select the precise level of service they need.
The DHL Same Day service offers time critical deliveries by van or motorbike and within the hourcollections. A quote for the service is displayed in detail, customers then continue thetransaction by confirming and paying using a credit/debit card or PayPal.
Seamless integration with the DHL Same Day despatch systems means that a courier is sent tocollect the package from the customer’s doorstep when requested – this could be as soon as an hour.Customers can follow the progress of their parcels from their collection to the point of delivery.The e-Trader system provides confirmation of booking, collection and delivery alerts via email,electronic invoices and full track and trace facilities.
“We are pleased to support DHL Same Day in the provision of their new online booking tool.The eTrader system enables more people to access DHL Same Day services, booking and paying forcollections online through a simple but secure web site, and then having their parcels collectedfrom their own front door. With more than 30 offices nationwide, DHL Same Day is a delivery partnerthat any customer will trust to deliver their parcels whether in the shortest possible time, or ona date and time to fit their working schedule,” says Becky Clark, NetDespatch CEO.
