DHL Express has obtained an ISO 9001 quality management certification from the InternationalOrganisation for Standardisation for all its US and European locations.
The internationally recognised ISO 9001 certification encompasses all service centres, gatewaysand hubs. It recognises transparent, integrated and standardised quality management across allfunctions, such as commercial, operations and finance.
As a global standard for all industries, ISO helps customers identify companies that meet thehighest possible measurable quality requirements.
The company said the US and European certifications are part of a wider programme, which aims atachieving a global multi-site certification for all DHL Express entities.
Ken Allen, CEO DHL Express, commented: “Aspiring to maintain our position as the leading globalcross-border express delivery company, it is imperative that we sustain the highest quality levelsacross the globe.”
In the past months, teams of independent accredited ISO auditors thoroughly examined qualityprocesses at DHL Express US and European facilities, including its service centres, gateways andmain intercontinental hubs Leipzig (LEJ), Germany, and Cincinnati/Northern Kentucky airport (CVG)in the USA. After reviewing key areas such as shipment handling quality processes, procedures foraddressing customer concerns and regulatory compliance, the auditors concluded that DHL’s qualityservice and management met all the required criteria.
“Companies that have certified and defined global standard operating procedures in place deliverthe best service results for customers. Achieving a global management system shows our commitmentto quality, the environment, safety and security in all countries and territories we operate in. Ithelps us deliver, globally, against our customer promise: Excellence. Simply delivered,” Allenadded.
