´DHL Express France has been successfully operating its return service DHL Réciproc’ with over64,000 returned parcels handled last year responding to companies’ needs for shipment returns
within the country. DHL Réciproc’ provides complete transportation of return parcels from pick-upat the distributor until delivery to the place named by the customer.With DHL Réciproc, the return address can differ from that of the remitter which allows thegoods to be transported via a customer service centre or a logistics operator thus saving time andcosts by taking the shortest route.
Valérie Guyard, Marketing Director at DHL Express, commented: “DHL Réciproc is an importantstep in our development. Launched in 2007, this service has already convinced more than 5,000customers and enabled us to handle over 64,000 returned parcels in 2008 which is 17% more than in2007.”
To simplify the management of returned shipments, DHL Réciproc’ can be from now on used overthe internet, through the new option “DHL my pick-ups”. This IT innovation allows customers toorder their pick-ups directly online and then to track the status of their shipments providingtotal visibility in terms of the returns.
Thanks to its exceptional geographical network consisting of 68 agencies, DHL Express caneffect pick-ups all over France, no matter the product type. Companies using DHL Réciproc’ operatemainly in industries including textile, cosmetics, publishing sector, high tech, or health. “Allthese sectors need reverse logistics to handle products in the end of the sales process such ascosmetics that have very short sales periods due to constant innovations as well as seasonal marketproducts, “ Guyard added.
