DHL Express has improved its customer service in the Asia-Pacific region through the implementationof a new parcel pick-up solution in Singapore, the opening of its first DHL service point in China
and a new international express service in the Philippines.Under an Asia-wide contract, Dutch IT firm Quintiq has installed its parcel and expressplanning solution at DHL Express Singapore, and is currently developing a solution for DHL ExpressMalaysia with implementation expected to be completed during the second quarter of 2008. Othercontracts with India, China, Hong Kong and Australia are scheduled for the end of the year andearly 2009.
As a leading provider of Advanced Planning and Scheduling (APS) solutions, Quintiq APS willprovide all DHL Express operations throughout Asia-Pacific with highly flexible, customizedadvanced planning and scheduling capabilities for their courier dispatching processes in theiroverall express parcel services. This is designed to improve DHL’s customer service and reduce itscarbon footprint.
Victor Allis, CEO at Quintiq, commented: “The complexity of the technical environment at DHLExpress Singapore presented Quintiq with a significant challenge. Nevertheless, because it is anopen and highly flexible solution, we were able to easily integrate Quintiq with all necessaryexisting systems, configure the solution to support the great number of data feeds in and out, andwork with the long-distance data communication lines that links DHL Express Singapore with itsfar-flung market.”
“The Singapore and wider Asia-Pacific project echoes a similar, ongoing implementation of theQuintiq solution for DHL Express in Europe and is part of a global contract that allows DHL to useQuintiq’s advanced planning and scheduling solutions across the globe,” he added.
Separately, DHL-Sinotrans opened its first DHL service point in Shanghai, China, to betterrespond to the shipping needs of its customers. This opening marks DHL-Sinotrans’ latest step inthe expansion of its express retail network and upgrading its services by setting up DHL-ownedexpress retail outlets.
In the Philippines, DHL has enhanced its customer convenience by introducing an “importexpress worldwide” shipment service. “Import express worldwide” is an easy-to-use door-to-doorservice that enables customers to receive, send and manage inbound goods through the help of onlyone DHL point of contact.
