TNT Express has been selected one of the ten most customer-friendly companies in Germany within the“Germany’s customer champions 2008” contest commissioned by the business magazine Impulse.
TNT was ranked number nine among 50 companies participating in the contest and number fouramong the B2B providers for excellent and customer-oriented management as well as outstandingcustomer relations. TNT said it was the only company in the transport and logistics industry to beselected in the Top 10 of this contest.
The competition consisted of a multilevel process – a self-evaluation of the management, acustomer survey and a separate assessment through experts. The assessment was based on criteria forincreasing customer orientation stated in the excellence model of the European Foundation forQuality Management (EFQM).
“This great success confirms that our customers appreciate not only our reliable service butalso that they have an emotional bond to TNT,” said Lutz Blankenfeldt, Director Sales &Marketing at TNT Express Germany. “Our employees fill our brand value with life. That’s why ourcustomers see and feel that they get a unique and high-quality service at TNT.”
“The high percentage of B2B providers among the best ranked shows that relationshipmanagement has also become very important in contact with customers,” commented Jutta Roller,Director Customer Service TNT. “The contest is a benchmark for Customer Relationship Management.The fact that we belong to the best in this category confirms our strategy of proximity andaccessibility.”
TNT Express Germany has won a number of customer service awards in recent years.
