UK Mail, the Business Post Group subsidiary, has signed an agreement with Affiniti, the Britishnetwork solution and communications integrator, for round-the-clock repair and maintenance support
to blue-chip clients including major financial institutions.Under the £1 million strategic storage contract, UK Mail Specialist Services will play avital role in supplying time-critical parts to field engineers, so essential work can be carriedout without delay and operational disruption.
More than 10,000 different parts will be stored at 18 UK Mail Specialist Services sites,providing complete coverage across the UK. Effective inventory management with safe storage andaccurate stock control will enable release of goods within 30 minutes. This way, delivery to fieldengineers can be effected within 2.5 hours of the order being placed. UK Mail Specialist Serviceswill liaise directly with the engineer via SMS to coordinate delivery to fit within their joballocation schedule. Orders will be placed online via an inventory management system integratedinto UK Mail Specialist Service’s distribution system.
Rob Leek, National Account Director at UK Mail Specialist Services, said: “Our strategicstorage and distribution service means that field engineers are assured of time definitereplacement of parts to meet strict customer service level agreements for repair and maintenancejobs. This effective solution, tailored to our customers’ needs, ensures that end-user expectationsare met and businesses are able to optimise their mobile services teams.”
Commenting on the agreement, Wayne Foster, Affiniti CEO, added: “Our customers understandablydemand rapid action to any communication issues, so this new contract with UK Mail SpecialistServices will ensure we enhance customer response times and minimise any network downtime. Inaddition, the integration of inventory, supply-chain and service management software systemsensures added control over our repair and maintenance operation.”
Based in UK, Affiniti specialises in designing, building and managing intelligent businesscommunications solutions.
