FedEx Express has enhanced its web-based shipping tool, FedEx Ship Manager at fedex.com, and itsonline service portal, fedex.com, creating a more simplified user-interface to make shipping faster
and even more convenient for customers across the Asia-Pacific region.“In today’s competitive marketplace, the ability of businesses to support information accessat the touch of a button is critical in creating a seamless customer experience, and this is whatthese improvements provide,” said Malcolm Sullivan, vice president of marketing, FedEx AsiaPacific. “FedEx customers can now enjoy an easy-to-use navigation interface that improves theoverall productivity and efficiency of their shipment process.”
The redesigned FedEx Ship Manager at fedex.com streamlines all required shipping informationinput into a single shipment process form, and includes a direct access to Microsoft Outlookaddress book and predictive typing feature. In addition, it supports FedEx InternationalEconomy (IE) service to enable IE customers to enjoy the convenience of tracking the status oftheir shipment online. There is also a new “Pending Shipment” function which allows customersto save their yet–to-be-completed shipment information for use at a later time.
The new FedEx Ship Manager is available in Cambodia, Laos, Brunei, Guam, Macau, Vietnam,Singapore, Taiwan, Australia, New Zealand, South Korea, Malaysia, Japan, Indonesia, Philippines,Thailand, mainland China and Hong Kong.
Meanwhile, the redesigned FedEx portal features five areas of enhancement: a master headerwith drop-down menus; a clearly defined Log-in Center section; a New Customer Center section; adynamic Message Center; and an improved design for shipment tracking. These features provide easiernavigation and access to tools and solutions directly from the homepage, the company said. Theenhanced fedex.com has been launched in 32 markets across the Asia-Pacific region, and provideslocal-language options in Hong Kong, Japan, mainland China, Taiwan and Korea.
