DHL Japan announced the expansion of its Time Definite Delivery (TDD)service to the United States to include parcels, offering customers in Japan an enhancement of itspopular service that guarantees delivery of their important parcels to major U.S. business centresby noon the following business day.
DHL began offering guaranteed MidDay Express service for documents bound for New York, LosAngeles and San Francisco in April 2007, and with handling volume growing steadily, has decided toexpand service coverage to include destinations in Boston and Chicago, as well as for parcels witha declared value of up to US$2,000. Customers in Japan who send parcels to these U.S. cities cannow opt for guaranteed delivery by noon the following business day for an additional 3,000 yen, ontop of standard shipping rates.
Using TDD services is easy: customers simply contact DHL’s CustomerService and a DHL courier will be dispatched to collect shipments at designated locations fordelivery the following business day. Customers can track their shipments via the DHL website, andare notified via telephone, e-mail or facsimile once the delivery has been made. If the delivery isnot made by the agreed time, DHL will notify the customer and follow up with a report on the causeof the delay. If DHL is responsible for the delay, DHL will reimburse all shipping costs inaccordance with the terms and conditions of its Money-back Guarantee.
Six months after the launch of TDD service for U.S.-bound documents,the U.S. currently ranks fifth in handling volume among the 40 countries served from Japan by DHL’sTime Definite Delivery service. DHL expects strong demand for the U.S.-boundMidDay Express parcel service, especially among Japanese manufacturers of semiconductors,electronic/automotive parts and machine tools.
DHL’s TDD service has grown significantly in terms of geographicalcoverage and service offerings since it was launched in 2003. Geographical coverage has expandedmore than six-fold during that time, while shipments grew 40 percent year-on-year for theJanuary-September period of 2006.
“When it comes to the volume of parcels dispatched, the United States is second among alldestinations served by DHL Japan – it is a market of great importance,” said Guenter Zorn,Representative Director and President of DHL Japan. “By guaranteeing delivery times to major U.S.destinations, DHL Japan offers tangible benefits to customers doing business with the world’slargest economy. We are committed to sustained enhancement of services between Japan and the UnitedStates as a means for expanding our market share in Japan and for strengthening our position as theglobal market leader.”
