In its first year of achieving a rank in the Dow Jones Sustainability Index (DJSI), Dutch mail,express and logistics company TNT N.V. also achieved the highest score in its industry. The company
entered the DJSI with an overall score of 75. “At TNT we are committed to running our business andserving our customers with excellence. In addition, we are committed to integrity, governance,financial clarity and sustainability,” said TNT CEO Peter Bakker. “This recognition validates ourapproach to sustainability, and will be a solid foundation for further improvement.”The Dow Jones Sustainability World Indexes cover the top 10 percent of the largest 2,500companies in the Dow Jones World Index in terms of economic, environmental and socialcriteria. TNT achieved industry-leading scores in seven of the 20 criteria:
• Investor Relations
• Codes of Conduct/Compliance/Corruption & Bribery
• Advanced Customer Relationship Management
• Climate Strategy
• Talent Attraction and Retention
• Stakeholder Engagement
• Corporate Citizenship/Philantropy.
Its scores in other areas, such as Environmental Performance and Social Reporting, indicate roomfor improvement. TNT publishes its DJSI assessment on its corporate Web site: group.tnt.com. A copyof the TNT 2004 Sustainability Report can be found there as well.
