FedEx Corporation has announced that FedEx Express will be making changes to itsdelivery signature policy in response to changing customer needs. These changes will allow FedEx
Express to deliver more packages to residential customers without a recipient signature andcomplete deliveries on the first attempt. The changes will provide a more consistent experience forcustomers across the FedEx networks. These changes will only impact shipments within the UnitedStates.“These changes reflect our commitment to constantly evolving our business to meet our customersvaried and changing needs,” said T. Michael Glenn, FedEx executive vice president, marketdevelopment and corporate communications. “This evolution, like the introduction of Saturdaydelivery, will make residential shipping more convenient for our customers.” Beginning thissummer, FedEx Express and FedEx Ground will also introduce three new fee-based Delivery SignatureOptions. The new options are designed to offer more delivery alternatives and meet the varyingneeds of shippers who seek greater flexibility for their transactions. The new signature optionswill become available on fedex.com and in other selected FedEx electronic shipping devices laterthis summer. Customers will be notified prior to changes taking effect.
Beginning this fall, FedEx Express couriers will release residential packages without signaturesunless one of the new Signature Options is selected. Deliveries to non-residential destinationswill still require a signature unless the recipient or shipper waives that option. The changeresponds to requests by customers who have indicated that residential deliveries without a requiredsignature are more convenient.
The new Delivery-Signature Options apply to U.S. Domestic FedEx Express and FedEx Groundshipments only and include:
- Indirect Signature Required (ISR): FedEx will obtain a signature in one of three ways: (1) fromany person at the delivery address; or (2) from any person at a neighboring address; or (3) therecipient may leave a signed FedEx door tag authorizing release of the package without anyonepresent. Available for residential deliveries only.
- Direct Signature Required (DSR): FedEx will obtain a signature from any person at the deliveryaddress. DSR will replace FedEx Express Signature Required, FedEx Signature Home Delivery, FedExGround Auto POD and FedEx Home Delivery Auto POD. Available for both residential andnon-residential deliveries.
- Adult Signature Required (ASR): FedEx will obtain a signature from any person at least 21 yearsold (government-issued photo identification will be required) at the delivery address. Availablefor both residential and non-residential deliveries.
