FedEx has entered an agreement with returns solutions provider Happy Returns to offer its in-person return service in more than 2,000 FedEx Office locations, starting in Los Angeles and expanding nationwide.
By the end of October, online shoppers from Happy Returns’ fast-growing list of retail partners will now be able to return products in person, without a box or label, and for an immediate refund or exchange, at most FedEx Office locations.
Shoppers start returns on the retailers’ websites or at HappyReturns.com and receive a QR code. They then bring the items only, no box or receipt required, plus the QR code to FedEx Office to complete the return.
A typical return takes less than a minute; returns are approved in real time and Happy Returns initiates refunds and exchanges immediately in most cases. Using Happy Returns’ technology, FedEx will then aggregate box-free items from multiple merchants into a single shipment, reducing the cost of the process for participating retailers.
As with returns from other Happy Returns locations, the aggregated shipments from FedEx Office locations will be sent to one of Happy Returns’ two regional processing hubs, which use proprietary software to accept, sort, and process co-mingled returns.
Ryan Kelly, vice president of global e-commerce marketing, FedEx, commented: “We are very excited to work with Happy Returns as we make the returns experience more convenient for shoppers while also streamlining the process for merchants. The packing experts at FedEx Office are ready to help customers, no box or label needed.”
By adding FedEx Office to its Return Bar network, Happy Returns will quadruple the number of locations where shoppers can drop off returns hassle free. The alliance includes more than 2,000 FedEx company-owned stores.
The more than 2,000 FedEx Office locations join over 500 existing Return Bars in Happy Returns’ network located in traditional retailers, shopping malls, campus bookstores and office buildings.
David Sobie, Co-Founder and CEO of Happy Returns, added: “We are thrilled to grow with FedEx Office to bring in-person returns to more online shoppers. In a time of retail uncertainty due to the coronavirus, it is incredibly valuable to add an essential services provider like FedEx Office to our growing network.”
Happy Returns has experienced significant growth in 2020, despite the coronavirus pandemic, as retailers of all sizes seek to save costs through better returns software and improved reverse logistics.
The company added more new customers in the second quarter of 2020 than all of 2019 combined. Its software and reverse logistics are the industry’s only comprehensive returns solution. Its Return Bar network of over 2,500 Return Bars nationwide allow shoppers to easily return or exchange without printing or packaging in under 60 seconds and receive refunds immediately.
All items bulk-ship inside eco-friendly, reusable boxes to Happy Returns’ regional Return Hubs, where they are sorted, dispositioned, and processed. Customers using Happy Returns’ full offering average 20% cost savings, a 94 NPS, 50% program adoption, and up to two times higher exchange rates.
