In this interview with our content partner "Postal Hub Podcast", Pos Malaysia Group CEO Charles Brewer discusses the postal operator's transformation strategy and its sustainability push. Listen in to learn about:
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The board's remit to transform and turnaround Pos Malaysia
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No glitter without the basics!
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The need to focus on core logistics functions, including parcel delivery performance
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Understanding customers' needs
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The three parts of Pos Malaysia's strategy: fix the basics, transforming the core, and creating incremental value
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Competition in the Malaysian delivery sector
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Monopoly on letters, improvement in quality of service
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Different approach to regulated and non-regulated business
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Value-add for mail
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Transition from letter-centric to parcels-centric business
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Inflation and spending power – impact on parcel volumes
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Retailers in-sourcing logistics
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Start-ups and new delivery entrants
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Leveraging retail / post office network
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Communicating with the parcel recipient
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Using WhatsApp in parcel delivery notifications and interactions
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USO – letters and post offices in rural areas
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Pos Malaysia's sustainability roadmap
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Introducing electric vehicles to the delivery fleet
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Solar power in the Pos Malaysia network
The interview was recorded at the Leaders In Logistics event in London in March 2023.
