Turkish Post has launched Post Café as part of a new concept to modernise and diversify its post offices to improve customer satisfaction and win younger users such as students.
Over the last years, Turkish Post has been updating its products and services to enhance the value of its brand and to strengthen its position in the market. After carrying out customer feedback studies, the company developed the idea of establishing Post Cafés.
The post offices with high customer traffic and wider product and service offerings are to integrate cafés into existing facilities. Already in 2017, the first branch of cafés opened at one of Turkish Post’s major post offices in Bursa.
Since then, the carrier has expanded the project, opening a Post Café at the Gazi University campus in Ankara in September 2018.
Kenan Bozgeyik, Director General of Turkish Post, commented on the second café’s inauguration: “As Turkish Post, we will continue to be present in every service area that will facilitate the lives of young people.”
Additionally, he mentioned that as a local and national organization, Turkish Post aims to provide favourable services to students and added: “We will continue offering our letter mail, parcel, banking, and mobile services in much more convenient ways.”
It is expected that Post Cafés will soon appear on all university campuses across Turkey, offering visitors a pleasant environment to socialize.
Turkish Post has carried out a number of other social projects, to enhance the operator’s role in the international community. For example, in 2018 and 2019, it donated 40 motorcycles and accessories to several other postal operators in order to help them improve the quality of mail deliveries and to develop cooperation.
Under the charity project “Don’t Throw Away,” which was launched in 2017 in cooperation with philanthropist Muammer Kavazoglu, Turkish Post has been delivering parcels with repaired and renewed toys to hospitals, schools, rehabilitation centres, and other social institutions all across Turkey completely free of charge. Some 3,500 toys have been already delivered and the operator’s goal is to reach out to 1 million children in need.
