DHL Express Australia has officially opened a new state-of-the-art customer support centre in Brisbane’s central business district that includes parcel collection lockers for customers.
The onshore national customer service centre will house more than 320 employees from the customer service, customer account management and customer-facing IT functions in a new 3,200 sqm office. It is also designed to cater for another 20% workforce expansion in the future.
In addition, DHL Express has installed two parcel locker units from Danish supplier partner Swipbox in the building’s ground floor which are accessible during working hours from Monday to Friday.
This means that people working in the surrounding business district, students attending nearby university campuses and consumers alike can now redirect their parcels to the George Street building for collection at a convenient time.
The new SwipBox parcel lockers further strengthen DHL Express Australia’s network of more than 1,000 parcel collection points, which provide parcel recipients with a greater range of delivery options. They bring the company closer to its target of 1,500 collection points by the end of 2019.
Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said: “DHL Express Australia’s new national customer support centre demonstrates our continuing commitment to providing Australian businesses and consumers with reliable and customer centric onshore support, seven days a week.
“Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses.”
DHL’s employee learning and development program, Certified International Specialist (CIS), will also be based at the new centre, which includes dedicated relaxation and entertainment areas. In line with DHL’s GoGreen environmental protection program, the entire centre has been ISO 14001:2015 certified with LED lighting and motion sensors for energy efficiency.
DHL Express Australia’s new national customer support centre follows recent investments across the country, including a new AU$3.6 million (€2.4 million) Gold Coast Service Centre in October 2018 and the launch of an upgraded Boeing 767-300F service between Australia and New Zealand in July 2018 to cater to growing e-commerce volumes.
