SingPost has launched SP Commerce, a global omni-channel commerce and fulfilment platform, integrating its e-commerce division SingPost eCommerce with US-based e-commerce companies TradeGlobal Holdings and Jagged Peak that it acquired last year.
The postal operator said the integration of TradeGlobal and Jagged Peak will expand its e-commerce logistics footprint in the USA, the largest retail market in the world, “connecting the dots in building a global eCommerce logistics solution and a unique ability to provide access to China and the rest of Asia Pacific markets.”
As a pioneer in omni-channel services for global brands and retailers, SP Commerce will “facilitate commerce between geographies, providing the necessary infrastructure for customers to gain easy access to e-commerce markets around the world”. SP Commerce’s solutions include end-to-end services comprising web shop creation and operations, global fulfilment, omni-channel order management, cross-border commerce, performance marketing, and customer care services. With its logistics infrastructure, SP Commerce can serve global customers across all key e-commerce markets.
SingPost now offers end-to-end e-commerce logistics solutions to more than 100 mono-brands such as Adidas, Calvin Klein, Cole Haan and Muji. With about 1,000 e-commerce clients globally, the postal company operates more than 50 distribution centres across at least 18 countries – including major e-commerce markets in the USA, Europe, China and the rest of Asia Pacific.
“The launch of SP Commerce marks a significant milestone in SingPost’s transformation from a domestic postal service provider to a global e-commerce logistics enabler. We are well positioned to provide the gateway for brands and retailers, with sights set on international markets to grow their businesses leveraging our existing capabilities as well as newly acquired infrastructure and knowledge,” Marcelo Wesseler, Chief Executive Officer, SingPost eCommerce, said.
“Other than bringing businesses abroad, we are also focused on facilitating commerce in the domestic US market as we believe that a strong business foundation in the home market makes a solid springboard for global expansion,” he added.
In 2015, SingPost saw a 384% rise in domestic e-commerce orders year-on-year in Southeast Asia and Australia during the Black Friday and Cyber Monday shopping period.
(The figure does not include TradeGlobal and Jagged Peak volumes). In November, it also shipped 4.6 million packages in cross-border e-commerce volumes which represents about a 60% increase year-on-year.
SingPost processed about $3 billion in Gross Merchandise Value (GMV) annually through its e-commerce networks. E-commerce related revenue remains stable and accounted for 29% of SingPost Group’s revenue for the half-year ended 30 September 2015.
A study “Building The B2B Omni-Channel Commerce Platform Of The Future” by Forrester Consulting, commissioned by Accenture and Hybris Software, revealed that business suppliers are competing with each other to meet shoppers’ demands, driven by consumer online buying experiences. According to the study, 83% of B2B sellers are either in the process of upgrading or implementing their e-commerce offerings or planning to do so within six months, the company noted.
