UPS has received a Digital Edge 25 award for its successful integration of two innovative technology-driven consumer services, UPS My Choice and the UPS Access Point network.
The Digital Edge 25 awards, presented by the AGENDA16 conference and produced by IDG Enterprise, honour companies that put digital innovation at the center of their business and continually strive to be on the “edge” of digital disruption.
Together, UPS My Choice and The UPS Access Point network provide consumers with unprecedented control over their deliveries, the package company said. Using UPS My Choice, consumers can schedule deliveries, provide special delivery instructions to drivers and re-route packages to alternate delivery locations – including 8,000 convenient UPS Access Point locations in the U.S.
The UPS Access Point network consists of conveniently located independent retail locations that offer parcel pick-up and drop-off services. With evening and weekend hours, these locations allow consumers to pick up and ship packages on their schedules.
The combination of the two services is a digital feat made possible by proprietary UPS routing software, and includes a significant integration of hundreds of applications on a global scale. The first of its kind in the U.S., the integration of the UPS Access Point network and UPS My Choice demonstrates UPS’s continued commitment to digital innovations that enhance the customer experience and drive operational efficiencies.
“Our innovation teams realised that by combining the extensive capabilities of UPS My Choice and the strength of the UPS Access Point network we would provide an even stronger value for our 22 million UPS My Choice customers” said Dave Barnes, Chief Information Officer of UPS. “The integration of these services allows us to bring to the market unprecedented levels of flexibility providing our customers with a delivery experience tailored to meet their specific needs. In the age of global e-commerce, this is a win-win for our customers and UPS. We’re honoured to receive this recognition from IDG Enterprise.”
The Digital Edge 25 awards honor enterprises that have leveraged digital technologies such as social, mobile, analytics and cloud to achieve highly significant transformation or innovation for their business, giving them a competitive “digital edge.”
