DHL received four major accolades at the Payload Asia Awards 2015, including Global Express Provider of the Year – Customer Choice for the fourth year running and Industry Choice for the second consecutive year.
The Global Express Provider of the Year winners for both the Customer Choice and Industry Choice are selected based on a set of criteria evaluating strength of customer and business growth, operational performance, development strategy as well as customer and product innovation. The Customer Choice Award is voted by customers and readers of Payload Asia magazine. The Industry Choice Award winner is determined by a senior level panel drawn from across the industry.
Jerry Hsu, CEO, DHL Express Asia Pacific, said: "DHL Express is the market leader in value and volume with over 40% market share in Asia Pacific and we occupy that space because we lead from the front — always striving to do better for our customers, the communities we operate in and the environment. Over the past year, we achieved strong business growth through significant investments in our facilities and fleets. The second half of 2014 saw us break ground for our new gateway in Tokyo, which will increase our capacity and enhance the standard of our services. In addition, since November 2014, we have offered new intra-Asian flights that connect Thailand, Vietnam, Malaysia and Hong Kong. In doing so, we are responding to the growing business needs of our customers in these areas and reducing delivery times.”
With its business focus on growth and quality, DHL Express increased its revenue and shipment volumes grew across the region amidst the uncertain economic climate in 2014. Customer feedback is constantly and formally collected to inform training and improve customer experience. In 2014, DHL Express continued its award-winning Certified International Specialist (CIS) training program for employees that focuses on the fundamentals of international shipping.
In addition, the company received the Green Award for the first time while DHL Global Forwarding scooped the Corporate Social Responsibility Award.
Jerry Hsu added: : "DHL is a pioneer in Asia Pacific and globally in terms of improving carbon efficiency in the logistics industry and reducing our environmental impact and it is fantastic to see the group's efforts recognized by the industry. Although, we are very proud of our GoGreen program and the carbon savings achieved so far, we know that this is a never-ending journey and we are proud that our customers have chosen to come on board with us."
