Swiss Post is simplifying online shopping and receiving parcels for customers with various new services while also testing Sunday deliveries and expanding its parcel terminal network.
To make e-shopping easier, Swiss Post is now providing a single login for customers that allows them to log in to various online shops. This means that they need to enter their personal data and delivery addresses only once when registering and then just use their username and password. In turn, the online retailers no longer need their own address management.
“If online retailers rely on the exclusive Swiss Post login solution, they can save the managing of user accounts and offer their customers greater convenience,” the postal operator stressed.
In the course of 2016, Swiss Post will additionally launch individual management of parcels and registered letters for customers. As soon as a consignment is on its way, the customer can choose on the Swiss Post website whether it should be delivered to a home address or to an alternative address.
Moreover, Swiss Post customers will be able to set their personal delivery preferences in their consignment ‘cockpit’ in the future determining where and when their parcels and registered letters should be delivered – for example at home on Monday, a work address on Tuesday, a parcel terminal on Wednesday, etc.
To offer customers even more options when it comes to delivery, Swiss Post is extending its services offered at off-peak times in the evening and on Saturdays. For example, they can now ask for a second delivery attempt in the evening for the shipments they missed. In addition, the company is testing deliveries on Sunday from this month onwards, starting with Zurich, Geneva, Lausanne and Basel in the initial stage.
Swiss Post also plans to expand its network of My Post 24 parcels terminals and the services provided with the lockers. Since June 2015, Swiss Post has started installing the terminals at SBB train stations. As a new option, registered letters can now also be collected from the terminals and signed on-site.
Last year, the Swiss e-commerce market grew over 7%, with more and more goods being bought online and delivered by Swiss Post. In line with this development, customers are demanding more convenience when it comes to online shopping and above all, customised delivery, the postal operator said to explain its service expansion.
“Online retailers are finding themselves in an intense competition due to the market growth, with customer retention becoming increasingly important. In e-retail, it can be achieved through the service and attractive delivery conditions. The post is continuously developing its services according to the needs of online retailers and private customers and will be introducing new services this autumn,” the company added.
