Russian delivery company Pony Express has expanded its partnership with Kazakhstan’s major e-retailer KupiVip Group now offering a return service for products purchased on KupiVip.kz as the retailer’s official logistics partner.
To use the return service which is available in 16 cities of Kazakhstan, customers just need to order a shipment pick-up from their home or office. In addition, they can return their shipments at Pony Express’ customer service centres all over the country. The cost of returning a shipment to KupiVip’s warehouse located in the metropolitan region of Moscow is about RUB 228 (€3) for KupiVip.kz customers.
The new service is offered as part of Pony Express’ unique solution for online stores – the so-called ‘product constructor’. Some of the options include delivery in the evenings and on the weekends, fitting, delivery notification via SMS and services of a sales representative.
Evgeny Zabiyakin, CEO of Pony Express in Kazakhstan, said: “We are pleased to expand our cooperation with one of the country's most popular online stores. I am confident that the new service will be convenient for customers and will reinforce customer loyalty both towards the KupiVip Group and Pony Express.”
Yuliya Zemlihanova, Director of KupiVip’s Kazakhstan office, said: “The return of a shipment is a very important option in the process of building an honest and trusting relationship between an online shop and a regular customer. Through the project of organising the returns logistics, KupiVip Group and Pony Express together simplified the procedure as much as possible to make shopping at KupiVip.kz even more enjoyable and comfortable.”
The delivery time from the KupiVip.kz internet store to customer’s home or office takes up to three days in Almaty, the country’s largest city and former capital, from the moment the goods are loaded for delivery from KupiVip Group’s warehouse.
Founded in 2008, KupiVip Group comprises the internet shops KupiVip.ru, KupiVip.kz, KupiVip.by, the service division KupiVip Ecommerce Services as well as the shoe and accessories e-retailer Sapato.ru.
KupiVip.kz changes the standards of fashion goods purchases by offering sales with discounts of up to 90% on prestigious international brands. For its business partners, KupiVip.kz represents a universal platform to liquidate their remaining stocks of fashion products. KupiVip’s purchasing offices are located in Moscow, St. Petersburg, Berlin, Milan, Paris and Almaty.
