Swiss Post’s staff have awarded the company high scores as an employer once again this year, indicating high job satisfaction levels.
In this year’s employee satisfaction survey, around 50,000 Swiss Post staff were asked to assess issues such as their commitment, their work situation and their unit. The response rate of 78% was slightly below that of last year (79%).
Overall, employees like working at Swiss Post and their commitment remains just as high as last year at 82 out of 100 points. With 76 points, the work situation across the entire group was rated slightly better than the previous year. (2014: 75).
Various factors are relevant for rating the work situation, such as working conditions or involvement and personal responsibility. Staff felt that they were understood and indicated more frequently that they were able to express their views in decision-making processes which were important for their work.
Unit ‘fitness’ also received positive ratings with 73 points. This encompasses factors such as strategy, management, information and communication, change and innovation, cooperation, and further development. Staff appreciated the transparent, comprehensible flow of information and were able to adapt to changes in their working environment. Trust in management rose by one point to 72 points. Staff rated Swiss Post as an innovative and attractive employer and are generally satisfied with their working conditions.
The rating for customer focus remained at a stable high level with 79 points. However, staff also saw potential for improvement here in the development of new products and services. This topic should be advanced more strongly in the future, together with staff, Swiss Post stated.
