Clinical logistics specialist Marken has launched a survey call centre to contact clinical investigator sites throughout Latin America, the first of its kind in the clinical logistics industry.
The call centre will be maintained for an indefinite period of time so that Marken can make sound decisions about service improvements which will benefit investigators and also the clinical research organizations and pharmaceutical companies which sponsor clinical trials in the region.
Marken maintains a database of 7,000 active investigators in the region and makes pick-ups and deliveries to a majority of them each week.
Clinical research activities have been growing steadily within Latin America. Strong interest from sponsors to conduct clinical trials in the region has caused steady growth in the number of new investigator sites, with some of the fastest growth taking place in Argentina, Brazil and Mexico.
The high number of new studies coming into the region means that investigators work on several protocols at the same time and have less time to deal with logistics and paperwork. Marken said it wants to help make their lives easier through better communication, electronic booking, and access to a human voice at all times and better packaging technology.
Ernest Batista, Vice President of Logistics, LATAM commented: “Marken has historically provided an excellent logistics service to our clients and the investigators who work on their clinical trials. We are 100% dedicated to the clinical trial industry and are market leaders in this region. We intend to remain a leader by providing a quality service while adapting to increasingly stringent regulations associated with more complex clinical trials. We also want to know what the investigator sites need from us so that we may speed the movement of samples, kits and drugs as efficiently as possible and introduce new services if required.”
