DHL Express is planning to invest a total of 180 million baht (€4.9 million) in Thailand this year to expand its network and air express services for the growing South-East Asian market.
Part of the new investments include the relocation of DHL Express Thailand's head office, the expansion of DHL SERVICEPOINTs and new Service Centers. The company is also focusing on customer service, and recently introduced a customer experience management programme for its customers that complements existing customer loyalty programmes.
During the first four months of 2015, DHL Express Thailand experienced strong growth in several sectors, including in the Small and Medium Enterprise segment and electronics, among others. DHL expects this trend to continue as new customers come onboard, while the company retains an existing base of thousands of active customer accounts.
Yasmin Aladad Khan, Senior Vice President, DHL Express South East Asia and South Asia, commented: "Our major strategic initiatives in Thailand are aligned with Deutsche Post DHL Group's Strategy 2020, which aims to define the Group's next phase of development. With the vision of becoming a company that defines the logistics industry, we believe our investments in facilities, network and people in a growth market like Thailand will enable us to not only lead the industry but become a provider of choice. This robust investment also reflects DHL's confidence in the long term stability of the Thai economy and logistics sector."
Chananyarak Phetcharat, Managing Director, DHL Express Thailand and Indochina, added: "DHL Express remains committed to realising new business by developing advanced logistics solutions for our customers and investing in network and technology to simplify customers' lives as well as focusing on long-term success in Thailand. As we strive to be the leader in quality service excellence and the most customer-centric company, we believe that DHL Express will constantly add value to our customers and continue down our profitable growth path."
DHL Express said it remains very well positioned in Thailand, both in terms of trade with emerging industrial countries and trade between the growth centres of Asia and elsewhere around the world.
