DPD Austria has improved its FlexDelivery service featuring a day-definite option and delivery ‘time-window’ for customers by providing three further delivery options for customers to choose from
in addition to the scheduled delivery day.Austrian customers can profit from the service upgrade with immediate effect. For example, acustomer ordering something from an online shop will be informed, if the retailer is a DPDcustomer, via SMS and/or e-mail about the scheduled delivery of the parcel. If necessary, therecipient can then postpone the announced appointment to one of three consecutive business days andwill be informed on the day of delivery about the time window during which the parcel is due toarrive. The time window is two hours based on the previous experience from the route planning witha success probability of around 95%.
“At a time when it is all about speed and efficiency, the accuracy of parcel delivery is a keyfactor in customer satisfaction,” Rainer Schwarz, DPD Austria managing director, said. “Therefore,our FlexDelivery is well suited to increase the satisfaction and loyalty of our customers. Inaddition, the working processes of the shippers are being simplified with the number of returns dueto failed delivery attempts and complaints dropping considerably,” he added.
By communicating with recipients, DPD can reduce the number of failed deliveries to privatehouseholds to a great extent, thus saving time and unnecessary tours as well as CO2 emissions.
In case a parcel still couldn’t be delivered, the recipient can either order online a signaturerelease authorisation free of charge or delivery on the chosen day but also opt for an alternativedelivery adress or pick-up at a DPD depot.
DPD Austria employs around 1,500 staff and operates a fleet of 900 vehicles. In 2012, ittransported 38.5 million parcels.
