TNT Express Germany has been recognised with the Logistics Industry Award as part of thecross-sector ranking ‘Germany’s most customer-oriented service provider’ and also awarded with the
platinum label ‘Club of the Best’ at the Service Champions 2013’ contest.The ranking ‘Germany’s most customer-oriented service provider’, held for the eighth time ina row, was organised by the financial newspaper Handelsblatt, St. Gallen University’s Institute forLeadership and Personal management and the rating agency ServiceRating.
As part of the contest, the organisers examined the working processes on site of theparticipating companies and interviewed both the management and their customers. TNT convinced inseveral key categories and was ranked sixth in the overall ranking of the competition.
Thomas Kraus, managing director of TNT Express Germany, said: “This award is a further proofthat our customer focus is a key differentiating factor in the market.”
As part of the Service Champions 2013 ranking, TNT Express was chosen as one of the sevenbest German companies by the event organisers ServiceValue GmbH, the Goethe University of Frankfurtam Main and the daily newspaper Die Welt. The company stood out in all categories includingcorporate image, product, PR and customer dialogue, price, personnel, partnerships and processes.The results of TNT’s service analysis were well above average.
“Our goal is to continue being a reliable partner in customers’ value-added chain in thefuture and to further expand our position as a quality provider in the market,” Kraus added.
TNT Express Germany has already been recognised several times for its service quality. Afteran overall win in 2006, it received the award “Industry Winner Express Delivery” in 2010 and aspecial prize for offering customers in Germany the best added value for money in 2011.
