Swiss Post achieved high on-time delivery rates for letter and parcels in 2012, recording a furtherincrease in its first-class letter service (‘A Mail’ letters) and parcels but a slight decline in
punctual deliveries for its second-class letters (‘B Mail’ letters).Overall, Swiss Post handled 2.3 billion addressed letters last year. According to its latestservice quality figures, 97.9 per cent of its ‘A Mail’ letters were delivered on time, up from 97.5per cent in 2011. The corresponding score for ‘B Mail’ letters, however, fell from 99.3 per cent to98.8 per cent − still a strong result, the company insisted.
To ensure reliable delivery of physical letters in future and to improve letter processingefficiency, Swiss Post is gradually introducing automatic sequencing systems.
In terms of parcels, the postal operator handled 100 million shipments in 2012, exceeding thedelivery quality of the previous year with 97.7 per cent of all PostPac Priority parcels deliveredon time, up from 97.4 per cent in 2011. Its delivery performance for Economy parcels also improved,up from 97.7 per cent to 97.9 per cent.
“With these excellent results obtained again, Swiss Post ranks amongst the top performers byinternational comparison when it comes to delivery time,” the company claimed. “The scores achievedexceed the requirements of the strategic goals set by the Federal Council.”
Since new postal legislation has come into force in Switzerland in October 2012, newregulations concerning delivery time requirements have been introduced. According to these legalrequirements, 97 per cent of all letters and 95 per cent of all parcels must be delivered on timewithin Switzerland, the strictest delivery criteria in Europe, Swiss Post pointed out.
Around 80,000 letters are sent every year to measure the delivery times of domestic letters.The measurements are conducted by the independent market research institute GfK Switzerland. Forthe measurement of parcels, Consult AG applies a scientifically recognised sampling method, SwissPost added.
This year, Swiss Post will launch new RFID technology for the first time, allowing for a moreprecise monitoring of the process chain.
