UPS has signed a strategic partnership with the electronic product solutions company Jabil toprovide optimised reverse logistics solutions for return and repair programmes to high-tech
original equipment manufacturers, service providers and enterprises on a global scale.UPS’s logistics and distribution unit will contribute to the cooperation with itswarehousing, transportation, returns management and trade compliance capabilities while Jabil’sAftermarket Services division will provide reverse logistics planning, repair and call centresupport. These competences combined provide a turn-key supply chain model driving efficiencies,reducing vendor complexity and enhancing customer service, UPS explained.
Supported by Jabil’s and UPS’s integrated systems and capabilities, the partnership providesflexible service models responding to customer return and repair demands. This includes offeringhigh-tech companies access to strategically-located repair and distribution facilities near theircustomer base. The combined network of UPS and Jabil comprises 1.8 million UPS pick-up and drop-offlocations in 147 countries and 55 Jabil service centres in 21 countries.
The joint UPS/Jabil reverse logistics portfolio includes: order fulfilment, next and sameday transportation, returns processing, whole unit and component repair, assembly, procurement andvendor management, planning and inventory funding. Additional services are call centre and techsupport, trade compliance and the use of The UPS Store locations for product pick-up or drop-off.
“Our customers’ supply chains are becoming increasingly complex,” Brad Mitchell, president ofUPS global logistics and distribution, said. “They are looking for industry-leading high-techaftermarket solutions to build more flexibility and convenience into their returns process. Thefact that UPS’s collaboration with Jabil already has resulted in success with several world-leadingorganisations, such as Dell Computers, highlights the value this solution can offer.”
Hartmut Liebel, chief executive officer, Jabil Aftermarket Services, added: “By leveragingJabil’s and UPS’s complementary aftermarket services and logistics expertise, customers now haveaccess to a comprehensive suite of services from one source that meets all of their unique reverselogistics needs.”
Timmy O’Dwyer, executive director, Dell Services Supply Chain, commented: “Dell has alwaysbeen an innovator in the service parts reverse logistics solutions space. A clear example of thisis when companies like Jabil and UPS are encouraged to come together and leverage their functionalexpertise on behalf of Dell customers.”
Jabil’s electronic product solutions include electronics design, manufacturing andaftermarket product management services to global electronics and technology companies withindividualised solutions offered to customers in a broad range of industries.
