British fashion retailer Fenn Wright Manson has teamed up with fast-growing parcel outletcompany CollectPlus to offer free returns ready for the Christmas peak season.
The well-known women’s wear brand is now offering customers the option of returning purchaseswithout charge through their local convenience store. Shoppers will be able to drop off parcels atone of the 5,000 stores and petrol stations in the CollectPlus network and also track the returnparcels. Fenn Wright Manson, founded in 1974, sells its designs at stores located across the UK andin Ireland as well as online.
Faye Bishop, the company’s head of online sales, said: “We’re delighted to be working withCollectPlus, which ensures that shopping with us remains an effortless experience for ourcustomers. As creators of stylish clothes, with modern and sophisticated designs, CollectPlus’innovative service complements our philosophy wonderfully well. Not only will our customersbenefit from free returns but they will also have complete peace of mind as CollectPlus parcels arefully tracked.”
Mark Lewis, CEO of CollectPlus, added: “CollectPlus is committed to helping retailers provide aconvenient solution to returns that is on their customer’s doorstep. Our partnership with FennWright Manson enables them to offer their customers even greater value and choice, with a freereturns service that fits in with their busy lives. Fenn Wright Manson chose CollectPlus as aresult of the ease and flexibility of the additional touch points that we provide and we’re lookingto forward to working closely with them to develop our relationship.”
CollectPlus, jointly owned by payment company PayPoint and parcels operator Yodel, recentlypassed a milestone by delivering its 10 millionth parcel since its foundation in 2009. In the firsthalf of 2012 the company more than doubled parcel volumes to 3.3 million and increased revenues by170% to £3.7 million. It expects to handle about seven million parcels this year in total.
The parcel outlets operator offers three core services, covering a parcel collection service foronline retailers, a general returns service and a service enabling consumers to send parcels. Thenetwork includes convenience stores, supermarkets, garage forecourts and shopping centres, and over85% of British urban residents live within a mile of a CollectPlus shop, according to thecompany.
Lewis explained: “CollectPlus’ growth continues at a strong rate as more shoppers and retailerstake advantage of the convenience and flexibility of our business and products. OurClick&CollectPlus+, which allows consumers to pick up goods bought online at a time that bestsuits them, has proved very popular. When combined with our other services, it is clear we havecreated a series of products that reflect the needs of the UK consumer today.”
He added: “Customers now expect a seamless delivery and returns experience from their retailer.CollectPlus has responded to these customer needs with a network of local stores to offer consumersa greater number of touch points to use the service in the UK. The CollectPlus offer has alsoproven to be of benefit to store owners by attracting greater footfall as well as, importantly,encouraging repeat visits.”
