DHL Global Mail has launched a new cost- and time efficient return service DHL Easy Return forinternational B2C retailers headquartered in the European Union enabling them to offer their
customers a convenient, cross border return solution.Thomas Kipp, CEO DHL Global Mail, explained: “Although the international B2C parcel market isgrowing rapidly, there are still some major obstacles to overcome for online retailers who offercross border shipping. With DHL Easy Return, we simplify the return process, lower costs for theretailer and make it more convenient for the consumers to return parcels.”
Based on specially developed software, DHL Easy Return offers an innovative solution for onlineretailers and significant advantages for their customers. It offers customers the possibility tocreate return labels easily via a web portal and to track their shipment any time via a mouseclick. Thanks to this standardisation of processes, retailers can now handle return volumes fromalmost all countries within the EU in an easier way. The web portal is currently available inEnglish, French, German and Dutch.
Consumers buying from online retailers that offer DHL Easy Return can conveniently send theirreturn parcels from one of more than 80,000 local drop-off points to currently 19 Europeancountries. These points are operated mainly by the respective domestic postal operators. By the endof 2012, consumers in all 27 EU countries will be able to return their products via DHL Easy Returnwhile further countries outside of the EU will be added soon, the company added.
