FedEx SupplyChain has expanded its services with new product features and has broadened itsinternational footprint with more stocking locations for high-value, critical orders.
The FedEx integrated logistics provider has rolled out new and expanded visibility and controlfeatures, as well as new stocking locations to support worldwide FedEx Critical Inventory Logisticscustomers. “As critical inventory supply chains continue to require increasingly complex globalsolutions, we continue to invest in technology and new services to stay in front of our customers’needs and exceed their expectations,” said Craig Simon, president and CEO of FedExSupplyChain.
Offered by FedEx SupplyChain since 2006, FedEx Critical Inventory Logistics allows customers tocentrally locate their most important inventory at stocking facilities throughout the world,including 24-hour locations. Many of these stocking facilities are located near hospitals, businesscenters and other strategic locations, enabling customers to pick up critical inventory at amoment’s notice, or ship them using one of the many FedEx transportation options. The use ofregional and forward stocking locations for this service also allows customers to keep suppliesaccessible to support an increasingly mobile workforce.
With recent expansions, FedEx has added more than 100 new stocking locations worldwide to theFedEx Critical Inventory Logistics network, with the largest network expansions taking place withinIndia and Mexico. FedEx said it has made these significant investments to assure customers thatthey will have stocking locations available where and when they are needed to support theirbusiness growth worldwide.
The service has also been enhanced with a new ‘global event management’ capability thatestablishes a plan and “milestones” for each critical order, which helps to keep the delivery ontrack and on time. For instance, as soon as an order is picked up, the pick-up scan data isinstantly transmitted to the global command and control center to indicate that a milestone hasbeen cleared. If a scan is scheduled but not cleared as planned, follow-up actions are triggered toproactively bring the order back on course.
In addition to event management, more customers will have access to trained staff members, onduty around-the-clock through the FedEx Critical Inventory Logistics global command and controlteam.
The FedEx Critical Inventory Logistics technology enhancements also include added ways forcustomers to place orders. In addition to existing order placement methods, such as EDI, phone andemail, customers now also have the option to place orders on the web by uploading a file or byusing the FedEx Critical Inventory Logistics global customer web portal.
FedEx SupplyChain provides solutions that leverage the FedEx transportation and informationnetworks in commercial markets around the world. The company provides integrated FedEx services forcustomers with high-value products and complex supply chain requirements. FedEx SupplyChain offersspecialty logistics services that include critical inventory logistics, transportation managementand temperature-controlled transportation through a network of owned and managed resources, alltightly integrated via advanced IT systems.
