German same-day express and emergency logistics provider time:matters has strengthened itscooperation with Lufthansa Cargo AG with a new express service for very urgent shipments under the
name “Courier.Solutions”.As Lufthansa Cargo’s exclusive partner and part of the Lufthansa Group, time: matters nowprovides through specially developed processes key services such as individualised shipmentmonitoring round the clock as well as shipment-related communication services and custody ofconsignments. It also ensures service quality of more than 99%, in addition to the shortestacceptance and transit times, the company claimed. The service doesn’t have any weight limits soentire pallets or containers can be transported with it.
Using the Courier.solutions service, customers can drop off their shipment at Frankfurt Airportup to 90 minutes before departure. At various other airports, the minimum drop-off time is one hourbefore departure. At Frankfurt, the transit time is only 60 minutes, compared with 180 minutes fortd.Flash, while the transfer time at Munich is 50 minutes. To this end, Lufthansa Cargo said it hasdeveloped special processes to ensure that shipments are accompanied by dedicated staff at alltimes.
Franz-Joseph Miller, time:matters CEO, said: “We are very proud that the leading provider in theinternational air cargo industry has integrated our services in its product portfolio. The decisionof Lufthansa Cargo for a close cooperation with time:matters is the evidence of great confidence inthe attractiveness and reliability of our services. It is a further confirmation for us that we canoffer our customers sending time-critical shipments around the world a unique added value with ourhighly flexible, specialised solutions.“
Monika Wiederhold, Vice President Product Management at Lufthansa Cargo, commented: “Courier.Solutions is the perfect answer for customers who are looking for the fastest and mostreliable service possible. With the shortest handling times, personal courier accompaniment duringtransit and round-the-clock, proactive shipment surveillance, we can offer the speediest assistancewhen trade fair items or medicines, for example, are urgently needed on the other side of theworld.”
Courier.Solutions can now be booked through all Lufthansa Cargo offices. Bookings via otherLufthansa Cargo distribution channels such as call centres and electronic platforms will bepossible in the course of this year.
As the expert for Special Speed Logistics, time:matters offers customised logistics solutionsfor particularly urgent or complex special logistics assignments, enabling worldwide deliverywithin just a few hours, by air, rail and road.
The company’s international network consists of more than 500 exclusive transportation partners.time:matters generally has access to all available airlines and can therefore use a wide range offlight routes with over 3,000 flights per day to some 500 destinations in 90 countries. It operatesits own courier terminal for express and courier shipments at Frankfurt Airport.
