Consumer parcels operator Hermes UK has teamed up with 2Touch, an outsourcing providerspecialising in fully integrated contact centre, response handling and fulfilment services, to
provide a home delivery solution for the online retailer DAPW.As part of the new contract with Duvet & Pillow Warehouse (DAPW) focusing on high qualityhomeware at unbeatable prices, Hermes UK will work closely with 2Touch to be integrated into DAPW’ssupply chain, handling 100,000 deliveries per year.
Hermes said it was selected due to its ability to provide a fully-tracked, 48-hour B2C deliverysolution with sophisticated reporting and proof of delivery capabilities responding to thenecessary security levels required by DAPW.
Daily collections of bedding products will be made from 2Touch’s contact centre and fulfilmentfacility at Doxford Technology Park in Sunderland and transported to Hermes’ national distributionhub in Nuneaton, Warwickshire. Orders will then be distributed to more than 7,500 lifestylecouriers, via the company’s regional depot network, for delivery to households across the UK.
Carole Woodhead, CEO of Hermes in the UK, said: “Our mobile communications infrastructure hasenabled us to transform the way we track, trace and report the delivery of parcels on behalf of ourcustomers. This allows us to adapt to meet the changing delivery needs of retailers and consumers.”& amp; amp; amp; amp; amp; amp; amp; amp; amp; lt; /p>
Stuart Gray, Managing Director of 2Touch, added: “We understand the importance of goodcommunication, so it was essential to team up with a home delivery specialist that possessed asophisticated mobile computing infrastructure. This will ensure the delivery process seamlesslyintegrates with the wider supply chain and provides total visibility of orders.”
