Star Track Express and Australian Air Express have started to merge their networks as part of thereorganisation of the two Australia Post/Qantas joint ventures announced earlier this year.
Under the restructuring, Star Track Express will become the customer-facing business offeringair and road express services, while freighter operator Australian air Express (AaE) will bere-positioned as an air capacity provider. The two brands will remain for the immediate future,although a review is underway.
From this month, the two companies have started to integrate and co-locate their air freightdepots across Australia. In Brisbane, the ‘shared driver’ model has been introduced for airoperations, and since August 1 drivers from the two companies have been delivering air freight foreach other in the city and nearby Gold Coast region.
In addition, a single management structure has been implemented and the sales, customerservice and marketing teams of the two businesses are being combined. Under the reorganisation,AaE’s retail, sales, marketing and customer service departments will be merged into Star TrackExpress, and the two companies will share central IT, finance and procurement.
The overall aim is to combine the two companies’ door-to-door businesses “to create thelargest domestic express service provider in Australia”, Star Track Express CEO Stephen Cleary saidin a customer update. “This is all part of leveraging the scale, capacity and service capabilitiesof both businesses, creating a basis for us to be able to offer you an expanded range of freightsolutions to meet your evolving needs,” he wrote.
The reorganisation is due to be rolled out over a 12-month period.
